Senior Vice President of Operations

RR Donnelley•St. Charles, IL

About The Position

The Business Unit Operations Leader directs and delivers product and service quality for clients and provides strategic direction to facility and site leaders. The role develops tactical plans based on market opportunities, client trends, current capabilities, and financial targets. It leads business unit strategy and performance across senior leadership, manufacturing operations, sales, finance, and scheduling and planning optimization. The position establishes operational standards and processes, promotes safety and compliance, drives continuous improvement, and holds plant leadership accountable for performance, quality, productivity, labor management, and client satisfaction. It manages the business unit’s financial performance and contributes to budgeting, forecasting, pricing, procurement, and capacity planning. The role also partners with clients, sales, finance, HR, IT, legal, procurement, EHS, and other business leaders. Travel is approximately 50%.

Requirements

Bachelor’s degree in printing, engineering, business, or a related area.
15+ years of print operations experience in a manufacturing or production-based environment.
8+ years of demonstrated leadership and vision managing staff, groups, and major projects or initiatives.
Demonstrated personal and professional character, integrity, work ethic, and drive for company success.
Understanding of Lean Manufacturing and Statistical Process Control to drive operational improvement.
Excellent interpersonal skills and a collaborative management style.
Deep understanding of accounting, reporting, and annual budgeting.
Ability to excel in a fast-paced environment and demonstrate a high sense of urgency.
Excellent written and verbal communication skills, including listening for understanding.
Experience overseeing staffing, budgets, and fiscal operations affecting the P&L; financial acumen to assess revenue and cost drivers.
Consistent achievement of revenue and margin goals for area of accountability.
Demonstrated success in strategic thinking and execution, including developing strategic plans.
Creative problem-solving and analytical mindset.
Goal orientation focused on business performance and success metrics.
Ability to implement significant change effectively in a short period and drive ongoing change at a strong pace.
Collaborative team player with strong consensus-building and influencing skills.
Ability to lead through action and inspire others; passionate people leader and builder.
Commitment to continuous improvement in personal abilities and those of others.
Strong belief in the value of a diverse and inclusive workforce.
Unwavering commitment to compliance.
Willingness to travel approximately 50%.

Nice To Haves

Master’s degree.

Responsibilities

Set organizational expectations for compliance with RRD policies and Principles of Ethical Business Conduct.
Participate in developing and implementing the business unit’s strategic plan and growth strategies.
Set operational equipment performance standards and operating cost objectives.
Collaborate with the Business Unit Leadership Team on solutions to business challenges and drive sales and profitability goals.
Assess client needs, market and competitor activity, and business capabilities to identify opportunities and improve or develop solutions.
Develop internal talent, recruit new employees, and build a culture of excellence, accountability, and compliance.
Partner with Facility Leaders and Corporate EHS staff to ensure safe work environments.
Establish operational measurement systems, standard business processes, productivity reviews, and corrective actions for operational failures.
Develop standards for on-time delivery, turn-times, facility indirect costs, and functional costs, and share best practices across facilities.
Work with IT to ensure tools support key business processes.
Guide facilities in improving operating efficiency, productivity, space and equipment utilization, labor management, quality assurance, product safety, and client satisfaction.
Ensure operations systems, procedures, policies, training, and other requirements are consistently implemented across assigned facilities.
Jointly establish project capital priorities and align client needs with operational capabilities.
Work with HR to standardize job descriptions and ensure pay scales support employee attraction and retention.
Partner with the Business Unit President to determine the optimal number of sites in the platform and with the President and Procurement Leader to develop procurement strategies.
Build relationships with key clients and understand industry segments, client solutions, pricing profiles, and the business value proposition.
Work with Sales leaders on client retention, churn reduction, companion offerings, and operational considerations for sales strategies.
Work with Legal to understand contractual terms and conditions and ensure operational ability to meet commitments.
Manage the P&L to meet budget and forecast objectives, analyze cost drivers, and identify performance issues and opportunities.
Review detailed income statements with Facility Leaders, analyze SGA costs, and develop an efficient indirect cost structure.
Participate in the annual operating plan, budgeting, and forecasting process for revenue and margin projections.
Provide data and input for equipment and labor loading, capacity objectives, KPIs, work mix, job cost data, and pricing strategy.
Perform other related duties and participate in special projects as assigned.
Travel approximately 50%.
Complete pre-employment background and drug screening as a condition of employment.