Senior Vehicle Processor

Ascentria Care Alliance Careers•Manchester, NH

4d•Onsite

About The Position

Ascentria Care Alliance is seeking a Senior Vehicle Processor to manage daily donated vehicle operations at their Concord, NH location. This role is crucial for ensuring donations are handled efficiently, cost-effectively, and in alignment with program policies. The Senior Vehicle Processor will coordinate various aspects of vehicle processing, including intake, transport, repair, and distribution, working collaboratively with internal teams, external partners, and vendors. This position also involves direct interaction with donors and recipients, providing excellent customer service and representing the Good News Garage program. Key responsibilities include administrative support, maintaining accurate records, managing financial transactions related to vehicle donations, and tracking program metrics. The role requires a proactive approach to problem-solving, a commitment to continuous improvement, and the ability to support program goals and collaborate across departments.

Requirements

High school diploma or equivalent required
Valid driver’s license and a positive driving record
Excellent customer service skills, with a pleasant telephone manner and the ability to interact courteously with the general public, staff, and vendors.
Proficiency in Microsoft Office programs (Word, Excel, Outlook); ability to learn new software programs as needed.
Demonstrated ability to work independently, apply sound judgment, and manage multiple priorities, ensure deadlines are met, and work is prioritized effectively.
Ability to remain calm and solution-focused in a fast-paced or high-volume environment.
Must pass a background check, Vermont child protection registry check, and adult abuse registry check.

Nice To Haves

Associate degree preferred
Minimum of three (3) years of administrative, customer service, logistics, or operations experience preferred

Responsibilities

Process daily donated vehicle operations at the Concord, NH location, ensuring donations are handled efficiently, cost-effectively, and in alignment with program policies.
Coordinate vehicle intake, transport, repair, processing, and distribution activities in collaboration with Program Leadership, garage staff, vendors, and external partners.
Act as a first point of contact in the vehicle donation process, interacting with potential donors and mechanics to facilitate smooth and efficient donations.
Coordinate with towing companies, volunteer drivers, contract garages, auction houses, and other vendors to maintain smooth operational flow.
Apply Donated Wheels procedures consistently, identifying opportunities for improved efficiency and quality.
Troubleshoot logistical challenges, coordinating with various parties to ensure timely processing of donated vehicles.
Provide efficient, high-quality customer service in all donor and recipient interactions, modeling professionalism and responsiveness.
Respond to donor and recipient inquiries promptly and professionally, managing communications and follow-up to maintain positive relationships.
Represent Good News Garage at community events, donor engagements, and outreach activities as needed.
Provide office operations support for the Good News Garage program, including communication, scheduling, and coordination.
Maintain accurate completion of required paperwork, electronic records, and filing related to vehicle donations and awards.
Maintain current electronic and physical filing systems to ensure easy access and retrieval of information.
Input and manage accounts payable invoices, review for accuracy, and partner with Ascentria’s finance team to bill clients, ensuring accuracy and timeliness.
Maintain and manage spreadsheets to track program metrics and other administrative needs.
Assist with weekly, monthly, and year-end operational and financial reporting, ensuring data accuracy and timely submission.
Assist the Program Manager with issuing and collecting surveys, managing expense reports, and coordinating reporting.
Track performance metrics, donation flow, and operational outcomes in collaboration with Program Leadership.
Manage office supplies and coordinate with program leadership for timely replenishment and maintenance of office equipment.
Uphold a high level of confidentiality in handling sensitive information, ensuring compliance with data management, organizational policies, and safety requirements.
Support onboarding and cross-training to ensure coverage and continuity of operations.
Work closely with the Donated Wheels Program Manager to identify operational challenges, recommend improvements, and support program goals.
Assist with evaluating vehicle acceptance decisions in collaboration with garage staff and Program Leadership.
Work independently to serve as operational backup to the Program Manager as needed, ensuring continuity of operations.
Participate in organizational committees or cross-departmental initiatives as assigned, providing input and support to enhance organizational effectiveness.
Perform other duties as assigned to support Good News Garage and Ascentria Care Alliance objectives.