Senior Operations Processor

Wells Fargo•Shoreview, MN

8d•$24 - $31•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor for the Returns Production team within the Check Deposit Processing department as part of Consumer Banking and Lending Operations. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues, provide feedback and present ideas for improving or implementing processes and customer support, and perform complex operational and customer support initiatives within Operations functional area. You will also assist staff, managers, and colleagues, providing guidance and interpretation of policies and procedures. Apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, and interact with internal customers. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work additional hours as needed
Ability to research and correspond with customers, responding to their questions and concerns with detailed information
Ability to read and process checks
Effective organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Ability to follow policies, procedures, and regulations

Nice To Haves

System knowledge of Operations Image Browser, Common Recon, IRX, Hogan, RE15, or IBR
Banking or financial operations experience
Accounting experience
Ability to achieve high production and quality standards
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Intermediate Microsoft Office skills

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements