Senior UX Researcher – Digital Experience (Business Banking)

U.S. Bank•Minneapolis, MN

9d•$119,765 - $140,900•Hybrid

About The Position

U.S. Bank is seeking a UX Researcher to support Business Banking digital initiatives. The role partners with product, design, business banking, and strategy teams to inform decisions and produce meaningful outcomes for business clients and employees. It focuses on discovery, problem framing, and generating insights in complex environments, connecting business banking clients’ needs, behaviors, and expectations with organizational priorities. The researcher leads work that shapes digital decision-making across Business Banking, brings clarity to ambiguous problems, and embeds user-centered thinking into product development. As a recognized UX research subject matter expert, the role shapes research strategy across a portfolio of digital products and experiences, influences prioritization and investment decisions, and advances practices that improve the consistency, quality, and impact of research across teams. The position requires working from a U.S. Bank location three or more days per week and is not eligible for visa sponsorship.

Requirements

Six to eight years of UX design research experience.
Bachelor’s degree, with an emphasis in UX, design research, psychology, social science, or another relevant field preferred, or equivalent experience.
Able to work effectively in complex, ambiguous environments where problems are not predefined.
Able to select and adapt research approaches rather than rely on predefined methods.
Strong communication skills, including the ability to connect research findings to Business Banking client needs, employee experiences, and measurable business outcomes.
Sound judgment in balancing methodological rigor with real-world constraints.
Collaborative approach and ability to work effectively across functions and disciplines.

Nice To Haves

Recognized UX research subject matter expertise and demonstrated ability to influence product strategy and business decision-making.
Experience driving research strategy across multiple products, programs, or business domains.
Experience establishing, scaling, or improving UX research standards, methodologies, and best practices.
Experience mentoring or coaching researchers and contributing to the growth of a research practice.
Demonstrated ability to influence senior leaders through data-driven insights and recommendations related to digital investments and prioritization.
Experience working within large, complex, or regulated organizations.
Background in consulting or cross-functional environments with strong stakeholder engagement.
Experience partnering with product, design, business banking, sales, service, operations, and client-facing teams.
Experience conducting research related to digital banking, treasury management, lending, onboarding, servicing, payments, or other Business Banking experiences.
Demonstrated ability to translate complex findings into actionable insights that drive decisions.
Experience working in fast-paced environments with evolving priorities.

Responsibilities

Lead end-to-end UX research and discovery efforts aligned with business and product objectives.
Partner with product managers, designers, business stakeholders, and Business Banking leaders to define problems, shape research strategies, and guide decisions.
Drive UX research strategy across multiple Business Banking products, channels, and initiatives, aligning research with business priorities, client needs, and digital transformation objectives.
Select and apply research methodologies suited to the context, constraints, and desired outcomes.
Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs.
Translate research findings into clear, actionable insights that inform product direction and business strategy.
Present insights in a structured, outcome-oriented way to technical and non-technical audiences.
Identify opportunities to improve digital experiences for business clients, bankers, and internal partners, and help define future-state strategies and experience roadmaps.
Build cross-functional partnerships and position research as a critical input to decision-making.
Influence product, strategy, and Business Banking leaders with recommendations that inform digital investment, experience improvement, and prioritization decisions.
Establish and advance UX research standards, frameworks, and best practices to improve research quality and consistency.
Mentor and guide junior researchers and support their professional development.
Improve the quality, clarity, consistency, and repeatability of research practices across work.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.