Senior User Researcher

Depop • New York, NY

1d

About The Position

Depop is seeking a Senior User Researcher to join its UX research team and help the organisation understand its users and their needs, and build delightful experiences across the product. The role involves scoping, designing and conducting robust research, then sharing actionable insights that bring customers’ voices into product and organisational decisions.

Research is an end-to-end part of Depop’s design process. The Senior User Researcher will work closely with researchers, designers, product managers, copy writers, analysts and engineers to shape the product and the future of fashion. The role leads research for a product area, selects appropriate methods, combines qualitative and quantitative information, advocates for user needs and UX research, improves team practices, and supports the development of junior researchers.

Requirements

• Strong portfolio demonstrating a wide range of qualitative and quantitative research methods, including exploratory, generative and evaluative research.
• Experience delivering research autonomously to high quality standards.
• Strong experience advocating for and delivering UX research in different environments.
• Ability to build and maintain strong, trusting relationships with collaborators across the business.
• Strong communication skills, including synthesising insights into clear, digestible and actionable recommendations.
• Ability to communicate findings accurately and compellingly using a variety of written and visual formats.
• Ability to thrive in an agile, constantly evolving and demanding environment that requires multitasking.
• Comfort working consistently with remote peers.

Responsibilities

• Own end-to-end research delivery, from identifying knowledge gaps and gathering questions and hypotheses to planning and conducting research, analysing results, and sharing findings.
• Work with product managers, designers, engineers and other user researchers to develop hypotheses and plans for high-impact research.
• Lead research for a product area and recommend approaches and methods that provide useful insights for product development and growth.
• Conduct tactical and strategic research autonomously using a broad range of methods, including remote interviews, ad-hoc surveys and unmoderated research.
• Evaluate and explore information architecture using methods such as tree tests and card sorts.
• Collaborate with the analytics team to complement qualitative insights with quantitative analysis, and conduct basic quantitative analysis using internal behavioural tools or surveys.
• Communicate findings to inform business decisions through presentations, workshops, reports or other effective formats.
• Educate the organisation about UX research and advocate for its value.
• Contribute to improving research team processes and best practices.
• Support the growth and skill development of junior research team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed