Senior Games User Researcher

Tencent • Los Angeles, CA

1d • Onsite

About The Position

Tencent’s global gaming brand, Level Infinite, is seeking an experienced Senior Games User Researcher to join Checkpoint, an established team that supports second-party game studios in making better games and elevating user research. The role leads research initiatives across several games, develops stakeholder relationships, runs operations for the Los Angeles user research lab, and contributes to the team’s research practice while staying connected with colleagues primarily based in London, UK. The researcher supports studios in delivering their intended player experience by providing timely insights from target audiences, working across game genres and helping strengthen the Los Angeles function. The position is based full time in Tencent’s Playa Vista office, and most research is conducted in person in a dedicated lab.

The researcher builds relationships across organizations, develops research strategies with studios and external producers, and partners with Consumer Insights to provide holistic perspectives on games. They deliver research end to end, from setting goals through reporting, using suitable methods for PC and mobile titles. The role also includes mentoring and developing a Junior Researcher in Los Angeles, maintaining local research operations, and contributing to shared culture and ways of working across the Checkpoint user research team.

Requirements

• Several years of hands-on experience delivering user research projects in the entertainment field.
• Experience working with analytics, telemetry, quantitative data, and survey data.
• Strong verbal and written communication skills, including the ability to express complex ideas effectively.
• Ability to work independently as a self-starter while remaining culturally connected with a geographically distributed team.
• Passion for games user research and helping teams build the best possible experience for their audiences.

Nice To Haves

• User research experience in video games, preferably across PC, console, and mobile.
• Experience conducting in-person research in Los Angeles.
• A relevant academic background, such as human-computer interaction, psychology, sociology, or another field focused on qualitative research.
• Being a keen gamer who is up to date with a variety of game genres and business models.

Responsibilities

• Build relationships across the organization to drive relevant and impactful research.
• Work with studios and external producers to establish research strategies for their titles.
• Partner with the Consumer Insights team to form a comprehensive view of games and provide holistic insights.
• Deliver research end to end, from goal setting to report delivery, using appropriate methods for PC and mobile titles.
• Mentor and develop the Junior Researcher in Los Angeles.
• Maintain Los Angeles research operations so research can be conducted at pace.
• Engage with the Checkpoint user research team to maintain a common culture and ways of working.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Participation in the Company’s 401(k) plan.
• 15 to 25 days of vacation per year, depending on tenure.
• Up to 13 holidays throughout the calendar year.
• Up to 10 days of paid sick leave per year.
• May be eligible for a sign-on payment, relocation package, and restricted stock units, evaluated case by case.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed