Digital User Researcher Senior

Public Sector Resourcing • London Britain Township, PA

1d • Hybrid

About The Position

The Ministry of Defence is seeking a Senior Digital User Researcher for a four-month contract based in Corsham with a hybrid workplace arrangement. The role supports MOD teams delivering digital services and contributes to work that helps the department provide effective capabilities and services. The postholder will work in an Agile digital service delivery team and within a matrix management system, building user-centred practices and helping projects and programmes understand the problems facing service and product users. The role also involves aligning research with wider plans to inform a service proposition and preparing teams for internal MOD or GDS service assessments when required.

SC security clearance is essential, and applicants must be willing and eligible to undergo checks. Developed Vetting is listed as desirable. The role can only be performed within the UK. It falls within the scope of Off Payroll Working in the Public Sector legislation; quoted payment rates reflect the gross daily assignment rate and are subject to applicable taxes and statutory costs.

Requirements

• Demonstrable experience planning, conducting and analysing qualitative and quantitative user research activities to generate actionable insights.
• Experience in Digital Data research.
• Ability to develop research approaches aligned with organisational objectives and influence service design and decision-making.
• Proven ability to communicate user needs and research findings effectively to multidisciplinary teams, senior stakeholders and decision-makers.
• Strong understanding of inclusive, accessible and ethical research practices to ensure services meet the needs of diverse user groups.
• Ability to synthesise complex research data into clear recommendations and drive user-centred improvements to products and services.
• SC security clearance; applicants must be willing and eligible to undergo checks.

Nice To Haves

• Experience establishing research standards, mentoring researchers and contributing to the development of user research capability.
• Experience conducting research across multiple user groups, channels or complex service environments.
• Evidence of contributing to the wider user research profession through communities of practice, knowledge sharing or professional leadership.
• Experience selecting and applying appropriate research methodologies across different service lifecycle stages and levels of ambiguity.
• Ability to identify wider patterns and opportunities from research findings to inform organisational strategy and continuous service improvement.
• Developed Vetting (DV) security clearance.

Responsibilities

• Attend and contribute to the user research community of practice.
• Work within a matrix management system.
• Contribute as part of an Agile digital service delivery team.
• Prepare the team for internal MOD or GDS service assessments when required.
• Build user-centred practices in new teams.
• Align user research activities with wider plans to inform a service proposition.
• Help projects and programmes understand the problems to solve for service and product users.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed