Senior User Experience Designer (Hybrid)

American Family Insurance•Boston, MA

1d•$99,000 - $167,000•Hybrid

About The Position

This position leads team members in analyzing information from various sources and applying user-centered design principles to create engaging, highly usable experiences. The role collaborates with others to design and communicate solutions that are on brand, visually impactful, and meet user and business needs. The position is hybrid, requiring at least 10 office days per month at the Madison, Wisconsin, or Boston, Massachusetts, location. The role reports to a Senior Manager, Digital and Technology Product. The position gathers analytics and qualitative feedback from partners and stakeholders; leads ideation and sketching; collaborates on features, user stories, and incremental delivery plans; and guides the creation of prototypes. It also reviews and presents UX deliverables, ensures alignment with brand standards, and recommends priorities for resolving quality assurance defects. Compensation is listed as $99,000–$167,000, with pay based on job level and geographic work location. Relocation support is available to eligible candidates. Travel may be up to 10%.

Requirements

Demonstrated experience planning, designing, and building complex websites and mobile experiences.
Extensive knowledge of usability best practices, information architecture, interaction design, user research methods, and design principles for web and mobile applications.
Demonstrated experience communicating concepts and rationale through storyboards, mood boards, visual design mockups, wireframes, user flows, user journey maps, and information architecture diagrams.
Demonstrated experience using design thinking to solve problems and applying usability principles to recommended solutions.
Demonstrated experience selecting and recommending appropriate typography for the web.
Demonstrated experience selecting, creating, and guiding visual content for the web, such as photos, advertising banners, and video.
Demonstrated experience creating interactive prototypes.
Demonstrated experience analyzing diverse information sources to develop design solutions and recommendations.
Demonstrated experience organizing and managing work across multiple projects in a dynamic, fast-paced environment.
Demonstrated experience working with cross-functional teams.
Demonstrated experience creating style guides and usability standards documentation.
Solid knowledge of current design, accessibility, and development trends.
5–8+ years of experience in interaction design, information architecture, prototyping with tools such as Sigma, and working with design systems.
Experience designing complex enterprise or internal tools, such as CRM or contact-center tools.

Nice To Haves

Experience with the Salesforce Platform, including Lightning, Record Pages, and LWC.
Experience working in Agile or SAFe teams alongside Product Managers and Product Owners.
Insurance or financial services background.
NN/g UX Certification or Salesforce Certified Platform User (UX) Designer Certification.

Responsibilities

Acquire analytics, qualitative feedback, and other information from partners and stakeholders to account for business and user impact.
Lead sketching sessions and brainstorming activities to capture ideas and explore solution alternatives.
Collaborate with others to define features, user stories, and task or work-effort breakdowns for incremental delivery.
Instruct and lead the creation of low- and high-fidelity prototypes to communicate interaction design expectations or support testing.
Maintain a thorough understanding of brand identity standards and ensure recommendations align with the corporate vision.
Review and present UX deliverables, including user-flow diagrams, wireframes, and user-interface specifications.
Review quality assurance defects and recommend resolution priorities.