Senior User Experience Designer

Deloitte • Sacramento, CA

10d • $119,000 - $198,400

About The Position

As a Senior User Experience Designer on Deloitte’s Customer Strategy & Design team, you will support the design vision, strategy, and execution for digital transformation programs serving public sector clients. You will lead workstreams across user experience design, service design, content, and prototyping, and partner with client stakeholders, product owners, and business stakeholders to define experience strategies and solution roadmaps. You will conduct and mentor others in user research, journey mapping, concept development, and experience design to improve digital service delivery. The role drives the creation of accessible, scalable, user-centered digital products that support modernization goals.

Deloitte’s Customer team helps organizations build deeper customer relationships through strategy, analytics, Generative AI, technology, and creative design. The Government & Public Services practice serves federal, state, and local government clients and public higher education institutions. The Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios. The role is based in Sacramento, California, and may require travel averaging 0–25%, depending on the work and clients served.

Requirements

• Master’s degree in Design, Human-Computer Interaction, Service Design, Graphic Design, or a similar field.
• At least 4 years of experience using Figma, Adobe Creative Cloud, and design system libraries for user experience design, service design, product design, or digital design.
• At least 1 year of experience leading multidisciplinary design teams for digital product or service delivery.
• At least 1 year of experience leading design work for large-scale digital transformation programs in government or public sector environments.
• At least 1 year of experience designing digital products and services aligned with accessibility standards, including Section 508 and WCAG 2.1.
• At least 1 year of experience leading stakeholder workshops, design sprints, or co-creation sessions with client teams.
• Ability to travel 0–25% on average, based on the work and clients and industries or sectors served.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and a professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

Nice To Haves

• A strong design portfolio.
• At least 1 year of experience translating user research into journey maps, wireframes, prototypes, and service blueprints.
• At least 1 year of experience supporting proposals, pursuits, or business development activities for public sector work.
• At least 1 year of experience leading modernization of legacy digital platforms or service experiences.
• At least 1 year of experience using Generative Artificial Intelligence tools to accelerate design workflows, support research synthesis, ideation, content development, or design iteration.
• At least 1 year of experience supporting minimum viable product launches, feature releases, or maintenance releases.
• At least 1 year of experience collaborating with developers, business analysts, and project managers across the product lifecycle.
• At least 1 year of experience designing iOS and Android mobile applications, including work aligned to Material Design and Human Interface Guidelines.
• At least 1 year of experience using motion design tools such as Adobe After Effects, Principle, or Framer.

Responsibilities

• Support the design vision, strategy, and execution for digital transformation programs serving public sector clients.
• Lead workstreams across user experience design, service design, content, and prototyping.
• Partner with client stakeholders, product owners, and business stakeholders to define experience strategies and solution roadmaps.
• Conduct user research, journey mapping, concept development, and experience design to improve digital service delivery.
• Mentor others in user research, journey mapping, concept development, and experience design.
• Drive the creation of accessible, scalable, and user-centered digital products that support modernization goals.

Benefits

• Broad range of employee benefits.
• Opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship.
• On-the-job learning experiences and formal development programs.
• Potential eligibility to participate in a discretionary annual incentive program, subject to its rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior