Senior Trainer
About The Position
The Senior Trainer designs, evaluates, and delivers responsive educational curricula and training programs for internal staff, helping them provide compassionate care to injured workers. The position designs, develops, coordinates, and delivers operational readiness and staff development programs for Policyholder Services and claims staff. It owns and supports core team products, including the Trainee Program, ongoing staff training, the Floater Adjuster Program, curriculum design and Learning Management System administration, department communications, and PEGA. This position is based in Texas Mutual’s Austin office and works in a collaborative team environment, with occasional travel to regional offices in Lubbock, Dallas, and Houston. The role uses a flex-hybrid work model, with remote work and office collaboration based on business needs. Employees must reside in Texas and travel to their designated office as needed. Relocation assistance is available.
Requirements
- Bachelor's degree or equivalent education, training, or experience.
- Texas workers compensation claim handling experience.
- Four or more years of work experience in instructional design, curriculum development, training delivery, or equivalent education, training, or experience.
- Thorough knowledge of adult learning techniques.
- Demonstrated experience with learning management systems and related technologies, including Pegasystems, Adobe Creative Suite, and Microsoft products.
- Strong project management and prioritization skills.
- Strong interpersonal skills and demonstrated experience communicating with all levels of management.
Nice To Haves
- Demonstrated experience mentoring, coaching, and consulting.
- Workday learning management system experience is preferred.
Responsibilities
- Design, develop, coordinate, and deliver operational readiness and staff development programs for Policyholder Services and claims staff.
- Own and support the Trainee Program and ongoing staff training.
- Own and support the Floater Adjuster Program.
- Support curriculum design and Learning Management System administration.
- Support department communications and PEGA.
Benefits
- Annual performance bonus and merit-based pay increase.
- Lifestyle Savings Account ($1,000 per year).
- Automatic 4% employer contribution to retirement plan.
- 401(k) plan with 100% employer match up to 6%.
- Student loan repayment matching in 401(k) plan.
- Three weeks’ vacation time.
- Nine paid holidays and two personal days each year.
- Day-one health, prescription, vision, and dental insurance.
- Life and disability insurance.
- Flexible spending account.
- Pet insurance and pet prescription discounts.
- Free on-site gym, fitness classes, and health and wellness resources.
- Free identity theft protection.
- Free student loan repayment and refinancing consultation.
- Professional development and tuition reimbursement.
- Employee referral bonus.
- Free on-site snacks.
- Opportunities to volunteer in the community.
- Modern office and employee events.
- Relocation assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
