Senior Title Insurance Specialist

Fifth Third Bank•Evansville, IN

4d•Onsite

About The Position

Fifth Third Bank is seeking a Senior Title Insurance Specialist to join their team. This role is responsible for completing required tasks to establish, update, and maintain customer title files accurately and in a timely manner. The specialist will plan and manage title processes based on workload and communicate with internal and external partners. This position is accountable for risk management by exchanging ideas, elevating concerns, and following policies and procedures. The role requires driving a positive customer experience and managing risks within the Bank's appetite. The specialist must be able to work in a fast-paced, high-stress environment to meet service level expectations, plan and prioritize activities, and communicate effectively with title insurance underwriters and customers to resolve title situations. They must achieve minimum performance expectations in quality, productivity, and procedural adherence, and handle customer complaints diplomatically. Understanding TRID regulations, state laws, and fee requirements is crucial. The role also involves contributing to teamwork, building strong relationships, and supporting management decisions. Availability for late shifts may be required. Proficiency in Microsoft suite and title industry software is necessary, along with active participation in continuous improvement efforts for customer service. Employees must become proficient in all steps of title examination, including creating a title chain, examining deeds and mortgages, understanding taxes, clearing title, and translating results into title commitment requirements and exceptions. They must understand state and underwriter requirements in all licensed states (currently 16) and know when they apply. The specialist will develop knowledge to determine the status and resolve aged liens, review trust documents, POAs, and Estate documents for title issues, and prepare/review affidavits. They will also learn to determine the status and resolve IRS Liens, State Specific Tax Liens, and miscellaneous judgments, research and resolve lender liens that no longer exist, understand rate tables and prepare title insurance invoices, decipher property taxes, understand title insurance premiums and remittance, interpret title plant information, and understand endorsements and their fees. A strong understanding of the title industry, job knowledge, and industry-related methods and practices is required. The ability to obtain required licensing in multiple states may be necessary.

Requirements

High School Diploma or equivalent
Title Insurance experience or equivalent as determined by hiring manager
Ability to work in a team environment.
Must be able to work in a fast-paced, high-stress environment to ensure service levels expectations are achieved at all times.
Must be able to plan, manage, and prioritize activities to meet workload demands.
Communicate effectively with title insurance underwriters and all internal and external customers.
Must be able to achieve the minimum performance expectations at all times including quality, productivity, and procedural.
Handle customer complaints and other sensitive matters in a diplomatic and customer friendly manner at all times.
Understand TRID regulations including, but not limited to, naming conventions, state laws and requirements regarding fees, etc.
Demonstrate proficiency in Microsoft suite of products as well as title industry software used.

Nice To Haves

Employees must strive to understand all state and underwriter requirements in all licensed states (which is currently 16) and know when they apply.
Must have an understanding of title insurance premiums and the remittance process.
Develop an understanding of title plants and learn to interpret the information.
Understand endorsements, when they apply and all endorsement fees.
Demonstrate an understanding of the title industry in terms of job knowledge and industry-related methods and practices.
Must be able to obtain required licensing in multiple states if needed.

Responsibilities

Completing required tasks to establish, update, and maintain customer title files in a timely and accurate manner.
Planning and managing title processes based on workload.
Communicating with internal and external partners as needed.
Resolving all title situations that may arise.
Achieving minimum performance expectations including quality, productivity, and procedural adherence.
Handling customer complaints and other sensitive matters in a diplomatic and customer friendly manner.
Contributing to the department's teamwork efforts.
Actively participating in ongoing efforts to continually improve customer service for both internal and external customers.
Becoming proficient in all steps of title examination including how to create a title chain, examining deeds and mortgages, understanding taxes, understanding how to clear title, and being able to translate all results into requirements and exceptions for the title commitment.
Developing the knowledge to be able to determine status and seek resolution for aged liens appearing on title.
Developing the knowledge to be able to review trust documents, POAs, Estate documents, etc. to ensure there are no title issues or problems.
Developing the knowledge needed in order to prepare and review affidavits including Identity, Marital Status, Continuous Marriage, Survivorship, etc.
Developing knowledge needed to determine status and seek resolution for IRS Liens, State Specific Tax Liens, and miscellaneous judgments.
Learning to research and resolve liens held by lenders that no longer exist.
Understanding rate tables in all licensed states and being able to prepare title insurance invoices.
Learning to decipher property taxes including assessments, additional fees, delinquencies and payment status.
Understanding title insurance premiums and the remittance process.
Developing an understanding of title plants and learning to interpret the information.
Understanding endorsements, when they apply and all endorsement fees.
Demonstrating an understanding of the title industry in terms of job knowledge and industry-related methods and practices.
Obtaining required licensing in multiple states if needed.