Title Specialist

Aston Carter•Indianapolis, IN

3d•$20 - $23•Onsite

About The Position

Our Client is seeking a dedicated Title Specialist to accurately process automotive titles for lending partners. This role involves reviewing and auditing loan and title documents using a Queue system, providing exemplary customer service, and navigating state-specific title laws for perfecting liens. The specialist will document details as per policy and identify potential fraud or red flags during account reviews.

Requirements

Proficient in MS Office products (Outlook, Word, Excel, PowerPoint).
Minimum of a high school diploma or equivalent.
2+ years experience in automobile loan and/or titles processing.
Direct experience processing titles.
Ability to explain title processing in Indiana and other states.
Experience in a fast-paced environment with attention to detail.
Strong verbal and written communication skills.
Effective listening skills.
Quick learner with ability to implement required policies and procedures.

Nice To Haves

Experience with title documentation and research.
Experience in the automotive industry, auto loans.
Data entry and administrative customer service skills.

Responsibilities

Accurately process automotive titles for lending partners.
Review and audit loan and title documents using a Queue system.
Provide excellent customer service through outbound and inbound calls, emails, and texts.
Learn and navigate state-specific title laws and requirements for lien perfection.
Document detailed information in the system and create records as directed.
Identify and escalate potential fraud or suspicious activities.
Process 15-20 titles per day, focusing on repossession and refinance.
Complete applications and send them to the DMV/BMV without errors.