Telegraph Canyon - Part-time Senior Teller

Mission Fed Credit Union•Chula Vista, CA

2d•Onsite

About The Position

The Senior Teller serves as both a teller and platform representative, providing members with comprehensive financial support and guidance. The position is part-time, 20 hours per week, and includes a full workday every Saturday. It is on-site in San Diego, California. The role focuses on building member relationships, processing financial transactions, opening accounts, identifying members’ needs, educating them about products and services, and supporting branch sales goals. The Senior Teller also performs cash-balancing and account documentation tasks, follows security and regulatory procedures, and assists colleagues with resolving discrepancies.

Requirements

High school diploma, GED, or equivalent.
At least 12 months of retail and/or customer service experience, or 6 months of experience in a financial institution or similar industry.
Basic computer proficiency and familiarity with Microsoft Office.
Strong communication and problem-solving skills.

Nice To Haves

Cash handling experience.
Sales or cross-selling experience.
Experience in a retail banking or credit union environment.
Familiarity with Symitar.

Responsibilities

Welcome and engage members with a warm, professional attitude.
Process deposits, withdrawals, transfers, loan payments, wire transfers, official checks, cash advances, and gift cards accurately and efficiently.
Open new accounts, shares, and credit card accounts.
Conduct needs-based conversations to identify products and services that fit members’ financial goals.
Educate members on digital banking tools and self-service channels.
Follow up with members to ensure satisfaction and identify additional opportunities to help.
Support branch and individual sales goals through referrals and cross-selling that benefit members.
Balance cash drawers and support end-of-day branch balancing activities.
Prepare account-opening and credit card documentation accurately and in compliance with regulatory requirements.
Protect member information and company assets by following security procedures.
Maintain knowledge of products, policies, procedures, and regulatory requirements, including BSA compliance.
Assist team members with research and resolving balancing discrepancies.
Participate in branch meetings, community events, and sales initiatives.