Senior Teller
About The Position
Langley Federal Credit Union is hiring a full-time Senior Teller to work in person at its Stoneybrook Branch in Newport News, Virginia. The Senior Teller is responsible for branch cash operations, safeguarding assets, and providing transaction oversight through security overrides and transaction review. The role also serves as a mentor and role model for tellers, provides on-site training, and assists with escalated member situations. The Senior Teller delivers in-person service to members, accurately processes transactions, helps members with service requests, and educates them about Langley products and services. The position may open or close the branch when a supervisor is absent, perform other branch operational duties, and work at other branch locations as needed. The work is performed in an indoor, climate-controlled retail branch with noise levels ranging from quiet to moderate. A flexible schedule, including Saturdays, is required.
Requirements
- An associate degree, or two years of face-to-face customer service or sales experience including cash handling, or an equivalent combination of education and experience.
- Six months of teller experience.
- Ability to work a flexible schedule, including Saturdays.
- Ability to meet the stated physical requirements, with reasonable accommodations where applicable.
Responsibilities
- Coordinate branch monetary operations, maintain adequate funds and bill and coin supplies, and safeguard assets.
- Provide security overrides to other tellers and ensure appropriate transaction control.
- Assist staff with escalated member situations.
- Open and close the branch as needed when no supervisor is present.
- Mentor and serve as a role model for tellers, including providing on-site training.
- Process member transactions through the core system, including balance inquiries, transfers, payments, loan advances, and account openings.
- Process cash transactions accurately and in compliance with regulatory requirements.
- Assist members with service requests, document interactions, and follow up using the Customer Relationship Management tool and Document Management System.
- Educate members about Langley products and services and refer them to internal business partners.
- Foster teamwork through professional interactions with peers, supervisors, and other employees.
- Act as a front-line deterrent against fraud and theft to protect members and the Credit Union.
- Perform other branch operational duties as assigned.
- Comply with Credit Union policies and regulatory requirements.
- Work at other branch locations as needed.
Benefits
- Affordable medical, dental, and vision plans.
- Educational assistance, including books, lab fees, and registration costs.
- Student loan repayment support.
- Career growth opportunities.
- Paid vacation accruing from the first day and increasing with length of service.
- Thirteen paid holidays, including the employee's birthday and the day after Thanksgiving, plus floating holidays.
- Paid sick time.
- 401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
- Company-covered short- and long-term disability insurance.
- Complimentary life insurance and optional voluntary life insurance.
- Flexible health care and dependent care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
