Senior Teller - McKinney Henneman, Texas

SouthState Bank•McKinney, TX

2d•Onsite

About The Position

A Senior Teller takes ownership of tasks and challenges arising in the operation of the assigned position. The role serves customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards; understands the Bank’s products and services; identifies customer needs and makes referrals; and supports customers in using self-service technology. The position performs teller transactions and follows banking regulations, branch policies, security procedures, and audit requirements. Senior Teller duties include branch operational responsibilities such as vault and cash management, and may include guiding, coaching, and mentoring other tellers. The role may also involve servicing or balancing ATMs, using the branch capture system, and assisting customers with safe deposit box access. Travel may be required for meetings or training.

Requirements

At least 3 years of experience or demonstrated expertise and quality performance in all levels of teller work, along with demonstrated leadership skills.
High school diploma or equivalent.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills.
Good computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds.
Ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
Understand and explain the Bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs by listening and make referrals to expand customer relationships.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
Cash checks, process savings withdrawals, and sell certified checks within assigned limits and prescribed procedures.
Balance transactions daily and potentially service or balance ATMs.
Potentially use the branch capture system.
Follow policies and procedures to complete transactions, minimize operational errors, and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Ensure branch records, reports, and correspondence resulting from customer development efforts are accurate, timely, and properly distributed.
Handle branch operational responsibilities, including vault and cash management duties.
Potentially guide, train, coach, and mentor other tellers.
Complete assigned training and policy acknowledgements.
Travel to meetings or training as needed.
Perform other duties as assigned.