Senior Teller

Langley Credit Union•Newport News, VA

16d•Onsite

About The Position

Langley Federal Credit Union is hiring a full-time Senior Teller to work in person at its Stoneybrook Branch in Newport News, Virginia. The position is responsible for branch cash operations and helps ensure funds, bills, coins, and other assets are adequately available and safeguarded. The Senior Teller provides transaction security overrides, assists with escalated member situations, and may open or close the branch when a supervisor is absent. The role also mentors and trains tellers and supports branch operations as needed, including work at other branch locations. The Senior Teller provides in-person service to members, accurately processes a range of transactions, and handles cash in compliance with regulatory requirements. The role documents service interactions and follow-up using the Customer Relationship Management (CRM) tool and Document Management System, educates members about Langley products and services, and makes referrals to internal business partners. The position also helps deter fraud and theft and complies with Credit Union policies and regulatory requirements. The role is performed in an indoor, climate-controlled retail branch with noise ranging from quiet to moderate. A flexible schedule, including Saturdays, is required. The targeted pay range is $17.25–$20.31.

Requirements

An associate degree, or two years of face-to-face customer service or sales experience including cash handling, or an equivalent combination of education and experience.
At least six months of Teller experience.
Ability to work a flexible schedule, including Saturdays.

Responsibilities

Coordinate branch monetary operations, maintain adequate funds and stocks of bills and coins, and safeguard assets.
Provide security overrides to other tellers while maintaining appropriate transaction controls.
Assist staff with escalated member situations.
Open and close the branch as needed when no supervisor is present.
Mentor and serve as a role model for tellers, including providing on-site training.
Process member transactions such as balance inquiries, transfers, payments, loan advances, account openings, and other requests through the core system.
Process cash transactions accurately and in compliance with regulatory requirements.
Assist members with service requests, document interactions, and follow up using the CRM tool and Document Management System.
Educate members about Langley products and services and refer them to internal business partners.
Interact professionally with peers, supervisors, and other employees to foster teamwork.
Act as a front-line deterrent against fraud and theft to protect members and the Credit Union.
Assist with other branch operational duties as assigned.
Comply with Credit Union policies and regulatory requirements.
Work at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance covering expenses such as books, lab fees, and registration costs.
Student loan repayment support.
Career growth opportunities.
Paid vacation that accrues beginning on day one and increases with service, subject to a maximum cap.
13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time for all team members.
401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and optional voluntary life insurance.
Flexible Health Care and Dependent Care benefits.