Senior Teller

Centennial Bank•Dalhart, TX

About The Position

The Senior Teller conducts customer transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards and safeguarding assigned bank assets. The position contributes to the bank’s growth by promoting and cross-selling its products and services. It handles cash and negotiable items, maintains teller and cash-service areas, supports customers, and assists other tellers within established authority limits. The role also requires compliance with bank policies, procedures, and assigned BSA/AML and other compliance training. The position requires adaptability to office and field-area routines, an ability to follow a flexible work schedule, and potential work at an alternative location within the region or market. Working conditions may include noise, intermittent standing, walking, pushing, carrying, lifting, travel, and occasional evening or night work. The work is highly repetitive and requires sustained concentration. The employee must be able to perform the described physical and communication activities, with reasonable accommodations as applicable.

Requirements

High school education or GED, with particular emphasis on office skills, shop skills, or other relevant subjects, plus 19 to 23 months of related experience and/or training, or an equivalent combination of education and experience.
Mental alertness and adaptability to office and field-area work routines.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and coworkers.
Ability to add, subtract, multiply, and divide, including using money and other forms of measurement.
Ability to understand and carry out detailed written or oral instructions and handle routine problems involving a few known variables.
Basic skills in 10-key, spreadsheets, and word processing/typing.
Ability to lift coin bags up to 50 pounds.
Ability to frequently lift and/or move up to 50 pounds and regularly lift and/or move up to 25 pounds.
Ability to meet the role’s physical demands, including talking or hearing continuously; standing, walking, sitting, handling objects, and reaching regularly; and stooping, kneeling, crouching, or crawling frequently.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow established limits to protect customer accounts and support bank safety and soundness.
Adhere to bank policies and procedures.
Balance the vault, ATM, Night Drop, and Coin Machine as assigned.
Scan bank documents and proof work.
Use sound judgment when applying holds and making check-cashing decisions.
Assist other tellers with decision-making within the role’s authority limits.
Cross-train to open all standard consumer accounts.
Adhere to the work schedule and maintain flexible availability.
Maintain a positive, friendly, and professional attitude and appearance.
Perform miscellaneous, related, or assigned duties.
Work at an alternative location within the region or market when required.
Maintain alertness and work safely.
Complete required BSA/AML and other assigned compliance training.