Senior Teller Full Time

VELOCITY CREDIT UNION•Round Rock, TX

8d•Onsite

About The Position

Velocity is seeking a Senior Teller who is passionate about providing outstanding member service and financial solutions. The role is based at the Round Rock Branch in Round Rock, Texas. As a first point of contact for members, the Senior Teller provides a pleasant, professional, and friendly experience, conducts financial transactions, and educates members about products and services that can support their financial well-being. The position also involves leading by example and helping foster a productive, collaborative team environment.

Requirements

One to three years of experience in a financial institution or related field, and customer service experience.
Excellent communication skills.
Proficiency with common office applications and office equipment.
Passion for outstanding customer service and a positive attitude.
Experience controlling negotiable instruments.
Ability to work in a fast-paced environment with strong attention to detail and decision-making skills.
Effective time management, including the ability to prioritize responsibilities and organize work tasks.
Ability to adapt to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
Strong leadership skills, including the ability to motivate, influence, and promote teamwork.
Flexibility to work branch hours, including Saturdays.

Responsibilities

Provide exceptional service as members’ first point of contact.
Conduct financial transactions.
Educate members about products and services that can enhance their financial well-being.
Lead by example and promote teamwork.
Resolve member concerns and diffuse escalations in a positive manner.