Senior Teller

First Interstate BancSystem • Casper, WY

10d • Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in the branch lobby and drive-up locations and participates in dual-control functions. The role delivers outstanding client service and develops and maintains client relationships by recognizing referral opportunities for additional products and other lines of business. The Senior Teller also supports branch operations, security, compliance, client service, and community financial education efforts.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a cash-handling and customer-service role.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adherence to check- and cash-handling standards and bank cash-balancing requirements.
• Ability to comply with bank regulations related to assigned job functions and apply regulatory standards appropriately.
• Ability to stay current on regulatory changes and follow bank policies and procedures.

Responsibilities

• Process deposits, loan, mortgage, credit card, and escrow payments; cash advances; check cashing; cashier’s check sales; proof transactions; and foreign currency purchases and sales.
• Serve clients in person and by phone by answering questions, assisting with issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements and copies, referrals, and safe-deposit box procedures.
• Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross-sell and referral opportunities by responding to inquiries, informing clients about services and promotions, determining client needs, and directing clients to a banker.
• Welcome new or different requests and collaborate with team members to support client service and bank success.
• Follow bank operations and security procedures, participate in dual-control functions, maintain client traffic surveys, audit other teller currency, and assist in certification of proof.
• Protect confidential information and help safeguard bank operations from potential breaches.
• Attend training sessions and complete required annual and job-specific training.
• Apply holds according to Reg CC and bank policies and follow proper check- and cash-handling standards.
• Maintain product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED