Senior Telecom Engineer, Technology and Digital, M-F, 8:30A - 5P
About The Position
The Senior Telecom Engineer achieves maximum availability of Baptist Health South Florida’s network-based telecommunications voice systems through effective equipment installation and maintenance across facilities. The role assists network engineering staff with telecom infrastructure capacity build-outs and network grooming projects, implements technology solutions, and participates as a team member in project implementations. It compiles and analyzes network-based statistical data for capacity-planning reports and assists the Telecommunication Manager with vendor contracts. The engineer performs regular network-based voice system management and provides technical support to resolve problems involving network-based and standalone voice systems, including handsets, peripherals, hardware, software, and call-routing response times. The role also provides basic network-administration functions and application support for supported systems, mentors lower-tier Voice-Network Engineers, and follows BHSF IT methodologies and standards, including project methodology and technology standards. The estimated salary range is $75,582.20–$98,256.86 per year, depending on experience.
Requirements
- Bachelor’s degree or relevant work experience.
- Minimum of 5 years of required experience.
- Cisco CUCM administration, ACD training, and basic network knowledge.
- Design, installation, and support experience with telecommunications equipment.
- Ability to perform routine fault isolation of digital telecommunications equipment, including fiber-optic transmission, multiplexers, digital cross-connects, and channel-bank equipment.
- Ability to perform routine fault-isolation testing of DS1, DS3, ISDN, VoIP, and SIP trunking communications facilities.
- Two or more years of hands-on experience with PBX administration, voice-mail administration, ACD administration, and navigating and troubleshooting dial peers on voice routers.
- Experience with carrier-circuit provisioning and troubleshooting, and understanding of fiber optics.
- Ability to act as a project member on large-scale projects and their implementations.
- Strong verbal and written communication, documentation and inventory, organizational, and analytical skills.
- Ability to follow directions from senior staff members and work as a team player.
Nice To Haves
- Project-management experience or skills.
- Knowledge of a healthcare environment.
Responsibilities
- Install and maintain telecommunications equipment throughout facilities to maximize availability of network-based voice systems.
- Assist network engineering staff with telecom infrastructure capacity build-outs and network grooming projects.
- Implement technology solutions and participate as a team member in project implementations.
- Compile and analyze network-based statistical data and prepare reports for capacity planning.
- Assist the Telecommunication Manager with vendor contracts.
- Perform routine network-based voice system management functions.
- Provide technical support to resolve problems involving network-based and standalone voice systems, including handsets, peripherals, hardware, software, and call-routing response times.
- Provide basic network-administration functions and application support for supported systems.
- Provide support and mentoring for lower-tier Voice-Network Engineers.
- Adhere to BHSF IT methodologies and standards, including project methodology and technology standards.
- Perform routine fault isolation and testing of digital telecommunications equipment and communications facilities.
Benefits
- Career growth and development opportunities with clear pathways and ongoing support.
- Comprehensive health and wellness resources.
- A wellness program that can help employees eliminate their medical-plan deductible.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
