Senior Technology Operations

Walmart•Bentonville, AR

19h•Onsite

About The Position

The Senior Technology Operations role manages technology operations and delivery for enterprise technology initiatives. The position supports program financial management and estimation, business operations, technology landscape awareness, program definition, and program monitoring and control. It translates business and domain requirements into projects and actionable technical deliverables, aligns work with technology strategy, and connects stakeholder needs with solutions. The role also coordinates cross-functional teams, monitors project schedules, risks, dependencies, costs, and milestones, and takes corrective measures to keep program delivery on track.

Requirements

Bachelor’s degree or equivalent in Computer Science, Management Information Systems, Industrial Engineering, Engineering Management, Business, Information Systems, Project/Program Management, Information Technology, Finance, Management, or a related field, plus 3 years of experience in project management, program management, program operations, or related experience; OR 5 years of experience in those areas.
Experience managing technology operations and delivery using Agile and SAFe methodologies.
Experience with product and program lifecycle management, including planning, execution, and maintenance of enterprise technology initiatives.
Experience using cloud computing technologies, including Microsoft Azure and Google Cloud Platform (GCP), for deployment, monitoring, and support of technology solutions.
Experience implementing and maintaining data management and analytics platforms for monitoring, optimizing, and supporting large-scale technology operations.
Experience developing and maintaining operational governance and compliance processes and using risk management frameworks to ensure control, accountability, and regulatory adherence in enterprise technology operations.
Experience managing cross-functional teams and large-scale technology programs.
Proficiency with project management and collaboration tools, including JIRA, Confluence, and Microsoft Project.
Experience developing project documentation, schedules, and risk mitigation plans.
Analytical, problem-solving, and communication skills to translate business requirements into actionable technical deliverables.
The employer will accept any amount of experience with the required skills.

Responsibilities

Comprehend financial plans for implementation of multiple projects and monitor delivery schedules and cost expenditures.
Assess resources needed to complete small- to medium-complexity projects and identify potential risks.
Address key stakeholder priorities, contribute to business tasks, communicate considerations for business decisions, and provide input on the organization’s business model and financial goals.
Support technology and domain stakeholders in resolving complex issues and develop business cases with projected returns on investment or cost savings.
Demonstrate functional knowledge of the business unit or domain and translate its requirements into projects, activities, and tasks aligned with technology strategy.
Connect business needs with tangible solutions and results, and participate in developing new processes and ways of working.
Define goals, deliverables, and schedules for multiple medium- to high-complexity projects within a program, aligned with strategic objectives.
Create project accountability matrices; decompose programs into modules; assign responsibilities and milestones; and consider operational and financial factors affecting project success.
Monitor project progress against approved milestones and timelines.
Lead cross-functional or pillar coordination meetings to review schedule progress, project health, issues, risks, and dependencies.
Take appropriate measures to restore program health when needed.
Communicate clearly with stakeholders, build professional networks, exchange constructive feedback, present data and logic to influence others, and articulate recommendations using relevant data.
Listen to differing technical perspectives and connect them to the product or technology in development.