Senior Associate Technology Operations

Truist Bank • Charlotte, NC

7d • Onsite

About The Position

Implements and optimizes technology operations and systems-level solutions while contributing to the planning, governance, and improvement of operational processes. Uses technical and analytical expertise to maintain production stability, ensure asset accuracy, evaluate operational risks, and improve processes that support business operations. Works independently to analyze issues and recommend solutions while collaborating with cross-functional teams and vendors. The role is onsite five days per week at one of the posted locations. Job sponsorship is not available.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline, or equivalent education, training, and work-related experience.
• Minimum of 3 years of progressive experience in technology operations.
• Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience with technology governance.
• English language fluency is required.

Nice To Haves

• Experience with Splunk.
• Experience with Dynatrace.
• MuleSoft support experience.
• CI/CD pipeline support experience.
• Experience with GitLab.
• Microsoft SQL Server (SQL) experience.
• Database performance analysis and SQL query troubleshooting experience.

Responsibilities

• Monitor operational performance, identify issues, and recommend enhancements to processes, tools, and workflows to support delivery, stability, and continuous improvement of technology services.
• Analyze data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.
• Conduct root-cause analysis, evaluate workflow dependencies, and suggest enhancements to reduce risk, improve efficiency, and strengthen service reliability.
• Identify recurring operational issues, develop solution recommendations, and propose design-level improvements to tools, runbooks, and workflows.
• Evaluate operational trends, risks, and performance data, and provide recommendations that inform business operations, resource planning, and technology strategy.
• Identify opportunities for automation, tooling improvements, and process refinement to drive scalability, reduce manual effort, strengthen compliance, and improve service reliability.
• Assess lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies and control improvements for accurate management and cost-effective operations.
• Support interactions with vendors, partners, and adjacent teams; validate changes and confirm proposed solutions align with established operational and architectural expectations.
• Follow and help refine incident management, disaster recovery, and business continuity procedures; participate in technical investigation and resolution activities and document learnings for future improvements.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts.
• 401(k) plan.
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status.
• 10 sick days, prorated.
• Paid holidays.
• Depending on position and division, potential eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior