Senior Associate Technology Operations
About The Position
Implements and optimizes technology operations and systems-level solutions while contributing to the planning, governance, and improvement of operational processes. Uses technical and analytical expertise to maintain production stability, ensure asset accuracy, evaluate operational risks, and improve processes that support business operations. Works independently to analyze issues and recommend solutions while collaborating with cross-functional teams and/or vendors. This role is onsite five days per week at either of the posted locations. Sponsorship is not available. English fluency is required, and the work shift is first shift in the United States.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience.
- At least 3 years of progressive experience in technology operations.
- Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
- Experience with technology governance.
- English fluency is required.
Nice To Haves
- Experience with Splunk.
- Experience with Dynatrace.
- MuleSoft support experience.
- CI/CD pipeline support experience.
- Experience with GitLab.
- Microsoft SQL Server (SQL) experience.
- Database performance analysis and SQL query troubleshooting experience.
Responsibilities
- Execute processes that support the delivery, stability, and continuous improvement of technology services by monitoring operational performance, identifying issues, and recommending enhancements to processes, tools, and workflows.
- Analyze data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.
- Conduct root-cause analysis, evaluate workflow dependencies, and suggest enhancements to reduce risk, improve efficiency, or strengthen technology service reliability.
- Identify recurring operational issues, develop solution recommendations, and propose design-level improvements to tools, runbooks, and workflows.
- Evaluate operational trends, risks, and performance data and provide recommendations that influence business operations, resource planning, and technology strategy.
- Identify opportunities for automation, tooling improvements, and process refinement to drive scalability, reduce manual effort, strengthen compliance, and enhance service reliability.
- Assess lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies, control improvements, or adjustments for accurate management and cost-effective operations.
- Support interactions with vendors, partners, and adjacent teams; validate changes and confirm proposed solutions align with established operational and architectural expectations for the assigned area.
- Follow and help refine incident management, disaster recovery, and business continuity procedures; participate in technical investigation and resolution activities and capture learnings for future improvements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
