Senior Technology Manager

Bank of America•Charlotte, NC

25d

About The Position

At Bank of America, the Senior Technology Manager, Release Lifecycle Management is a strategic technology leader responsible for governing and driving the end-to-end release lifecycle across enterprise productivity and collaboration platforms. The role establishes and evolves a release management framework using Jira, Agile delivery practices, and enterprise change management standards to improve transparency, predictability, operational stability, risk management, and speed to value. It leads a high-performing release management organization and drives delivery excellence across large-scale platform modernization and transformation initiatives. The position is accountable for release strategy, governance, planning, dependency management, change control, production readiness, quality assurance alignment, and continuous process improvement. It drives enterprise Jira adoption and standardization, establishes release governance and quality controls, coordinates complex cross-functional releases, manages release-related risks, and defines executive reporting and performance metrics such as release success, deployment frequency, change failure rate, MTTR, and operational stability. Working with Engineering, Product Management, Architecture, Operations, Cybersecurity, Risk, Compliance, Audit, Quality Assurance, Production Support, and Enterprise Change Management teams, the manager ensures releases are delivered safely and efficiently in alignment with business objectives and regulatory requirements. The role oversees governance and execution for Microsoft 365 and related services, including Exchange, SharePoint, OneDrive, Power Platform, Copilot, Defender, Purview, Proofpoint, Trend Micro, Adobe Cloud, enterprise applications, and other productivity services. The manager also leads solution delivery and application performance in production, including application health, resiliency, performance, security, enterprise data management standards, and audit reviews. The role manages business and technology partnerships, contributes to technical-domain strategy, fosters communities of practice, supports an inclusive and healthy work environment, helps resolve organizational impediments, and aligns execution with product strategy.

Requirements

10+ years of technology leadership experience supporting large-scale enterprise platforms.
5+ years leading enterprise release management, change management, or software delivery functions.
Extensive experience implementing and managing Jira-based delivery and release management practices.
Deep understanding of Agile, Scrum, Kanban, DevOps, CI/CD, and release governance methodologies.
Experience leading cross-functional technology programs in complex enterprise environments.
Experience supporting Microsoft 365 platforms, including Exchange, SharePoint, OneDrive, Power Platform, Copilot, Defender, and Purview.
Experience within large regulated financial institutions.
Familiarity with ITIL, SDLC, and Software Release Management frameworks.
Experience supporting cybersecurity, compliance, data governance, and enterprise productivity services.
Strong knowledge of IT risk management, operational controls, resiliency, audit, and compliance requirements.
Demonstrated experience partnering with QA, Risk, Change Management, and Production Support organizations.
Exceptional executive communication, stakeholder management, and leadership skills.
Proven ability to drive organizational transformation, operational excellence, and measurable business outcomes.
Ability to handle granular requirements while maintaining a holistic and strategic perspective.
Ability to adapt to changing responsibilities, prioritize and organize effectively, and learn new technologies and business processes as needed.
Strong interpersonal skills and excellent written and verbal English communication.
Comfort sharing ideas and concepts in a highly collaborative team.
Exceptional organizational and analytical skills, attention to detail, and effective time management.
Personal sense of urgency and ability to work in a fast-paced environment.
Deep knowledge of Jira, Scrum, and ServiceNow.

Nice To Haves

College degree in Computer Science, Technology, Engineering, or equivalent hands-on experience.
Relevant certifications such as PMP, SAFe, Scrum, ITIL, Agile, Jira Administration, or Release Management certifications.

Responsibilities

Build and lead a release management organization that delivers technology products and services aligned with business outcomes.
Develop and govern the end-to-end release lifecycle and release strategy across enterprise productivity and collaboration platforms.
Drive enterprise Jira adoption and standardization and establish release governance, quality controls, and enterprise change management practices.
Plan releases, manage dependencies and change control, coordinate cross-functional activities, and ensure production readiness and quality assurance alignment.
Manage release-related risks and promote operational stability, resiliency, and continuous process improvement.
Define executive reporting and performance metrics, including release success, deployment frequency, change failure rate, MTTR, and operational stability.
Coordinate with Engineering, Product Management, Architecture, Operations, Cybersecurity, Risk, Compliance, Audit, Quality Assurance, Production Support, and Enterprise Change Management.
Oversee release governance and execution for Microsoft 365 platforms and related enterprise applications and productivity services.
Manage solution delivery and application performance in production, including application health, resiliency, performance, security, enterprise data management standards, and audit exams and reviews.
Ensure relevant risk, financial, compliance, regulatory, and operational control requirements are met.
Manage business and technology partner relationships and lead communities of practice.
Contribute to technology strategy for the technical domain and ensure execution aligns with product strategy.
Create an inclusive and healthy working environment and help resolve organizational impediments and blockers.
Coach, mentor, provide feedback, support career development, identify emerging talent, and foster leadership skills.