Senior Manager, Payments Technology
About The Position
The Senior Manager, Payments Technology oversees the day-to-day operations, development, and support of payment technology solutions. The role manages a team of engineers and analysts and is accountable for reliable delivery and integration of payment systems, including ACH, Instant Payments, wires, SWIFT, and Zelle. It requires hands-on experience with payment processing technologies, API integrations, and vendor platforms, and contributes to business objectives and technology initiatives. The role leads payment technology projects and integrations, supports API enablement with internal and external partners, coordinates incident management and production support, and works with vendors to ensure effective service delivery. It also identifies process improvements, supports regulatory and industry compliance, and communicates project status, risks, and issues to stakeholders. This is a hybrid position requiring 2–3 days on site each week in a normal office environment. Visa sponsorship is not offered.
Requirements
- 10+ years of experience in payment technology, financial services, or a related field.
- Extensive knowledge of banking products, services, and industry regulations, with an expert understanding of industry trends and developments.
- Ability to use industry knowledge to influence strategic decisions and align projects with broader bank objectives.
- Experience integrating new vendor products in a high-volume payments processing environment.
- Experience with Azure cloud technologies, .NET, AKS, and Postgres or SQL Server.
- Experience with integration technologies such as IBM MQ, RabbitMQ, and Kafka.
- Experience supporting Java-based applications.
- Hands-on experience with payment processing technologies, including SWIFT, wire, ACH, Instant Payments, and Zelle.
- Working knowledge of Agile, Scrumban, or similar methodologies.
- Understanding of ITIL processes and production-support best practices.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
Nice To Haves
- Experience managing or leading technical teams.
- Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.
Responsibilities
- Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
- Foster a collaborative, high-performance team culture.
- Oversee daily payment-system operations and support, ensuring high availability and performance.
- Coordinate incident management, problem resolution, and system monitoring for payment applications.
- Lead and participate in projects to implement and enhance SWIFT, wire, ACH, Instant Payments, and Zelle processing solutions.
- Support API enablement and integration with internal and external partners.
- Work with vendor partners, including FIS, Volante, Finastra, Intellect, and other fintech providers, to ensure performance and service delivery.
- Support evaluation and onboarding of new payment technology vendors.
- Identify and implement process improvements to improve the efficiency, reliability, and scalability of payment technology operations.
- Ensure compliance with regulatory requirements and industry standards.
- Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
- Communicate project status, risks, and issues to stakeholders in a timely and effective manner.
- Ensure employees within the business unit comply with applicable CIBC and line-of-business policies, standards, guidelines, and controls.
- Recommend changes to business processes to improve operational efficiency and effectiveness.
Benefits
- Competitive salary and potential eligibility for incentive compensation, which may include a discretionary bonus.
- Medical, dental, and vision coverage.
- Health Savings Account.
- Life insurance, disability insurance, and other insurance plans.
- Paid time off, including sick leave, parental leave, and vacation.
- Paid holidays.
- 401(k).
- Banking benefits.
- Wellbeing support.
- Purpose Day, a paid day off dedicated to personal growth and development.
- MomentMakers social, points-based recognition program.
- Accessible candidate experience and accommodation support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
