Quality Engineering Manager, Payments Technology - Senior Vice President

Citi • Jersey City, NJ

5d • $176,720 - $265,080

About The Position

The Quality Engineering Manager will drive the test strategy for CitiDirect and other upstream or downstream applications, with accountability for complex, critical, or large professional areas across Payments, Liquidity, and Trade domains. The role leads and directs professionals and requires a comprehensive understanding of multiple areas within a function and how they interact to achieve business objectives. It applies in-depth understanding of the business impact of technical contributions and requires strong commercial awareness.

The position is accountable for delivering services to one or more businesses or geographic regions and for the end results of its area. It exercises control over resources, policy formulation, and planning, primarily affecting a sub-function. The manager is involved in short- to medium-term planning and has full management responsibility for one or more teams, including people management, budgeting, planning, performance evaluations, compensation, hiring, disciplinary actions, terminations, and budget approval. The role requires strong communication and negotiation skills for engagement with senior internal stakeholders and, when necessary, external parties.

Requirements

• 10+ years of experience in a testing environment, including senior-level people management experience.
• Deep understanding of Systems Development Life Cycle processes and end-to-end testing methodologies.
• Hands-on experience with test management tools such as Quality Center and related testing platforms.
• Clear and concise written and verbal communication skills, with the ability to negotiate and influence at a senior level.
• Strong analytical skills and the ability to work through complex and unfamiliar testing situations.
• A track record of leading teams to deliver high-quality results under tight deadlines.
• Bachelor’s/University degree; a Master’s degree is preferred.

Nice To Haves

• Experience designing test automation frameworks using tools such as Playwright or Selenium.
• Working knowledge of API testing tools such as Postman, Rest Assured, or SoapUI.
• Experience integrating automated tests into CI/CD pipelines using tools such as GitLab CI or Jenkins.
• Programming skills in Java, Python, or JavaScript.
• Background in payments technology, cloud platforms, and Agile or Scrum delivery.
• A track record of moving manual QA functions to automated testing.

Responsibilities

• Lead initiatives related to User Acceptance Testing (UAT) processes and product rollout into production.
• Work with technology project managers, UAT professionals, and users to design and implement appropriate application testing scripts, plans, and strategies.
• Manage multiple testing teams or a testing functional area, depending on business size.
• Resolve complex and variable issues with substantial potential impact.
• Collaborate with other testing areas, development teams, IT project managers, business partners, and external vendor suppliers.
• Develop testing standards and ensure compliance.
• Create detailed plans to manage dependencies across testing teams.
• Evaluate subordinate performance and make decisions on pay increases, promotions, and terminations.
• Exercise judgment in complicated or novel situations using multiple information sources.
• Influence IT testing through planning, budget and financial management, end results, and policy setting.
• Assess risk in business decisions; support compliance with laws, rules, regulations, and policy; apply sound ethical judgment; and transparently escalate, manage, and report control issues.
• Supervise others effectively and hold employees accountable for maintaining required standards.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior