Technology Process Re-Engineering, Vice President

State Street•Quincy, MA

About The Position

State Street is seeking a Vice President to lead assigned priority process mapping and re-engineering initiatives across State Street Global Technology Services (GTS). Reporting to the Managing Director, Head of Technology Process Re-Engineering, the role applies the team’s standards, methodology, tools, and governance to develop clear end-to-end process views and deliver practical improvements that simplify execution, strengthen controls, and improve operational transparency. This hands-on, GTS-facing leadership role partners with technology process owners, risk partners, platform teams, and global delivery organizations. The Vice President leads assigned workstreams, coordinates team members and subject matter experts across global locations, coaches team members, and ensures redesigned processes are implemented and sustained. The role also provides practical feedback to improve the team’s approach and escalates issues and recommendations to the Head of Technology Process Re-Engineering.

Requirements

10+ years of experience in technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations.
Experience leading complex workstreams or teams.
Demonstrated proficiency with process mapping and re-engineering methods, such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, or operating model design.
Experience applying process standards, governance routines, repositories, reusable templates, maturity assessments, and reporting within technology process improvement programs.
Strong track record working with globally distributed technology teams and influencing stakeholders across GTS, risk, operations, and business-aligned technology functions.
Ability to engage senior stakeholders, facilitate decisions, challenge constructively, and build alignment across organizational boundaries.
Strong understanding of how process design, ownership, controls, metrics, and evidence support operational resilience and a sound control environment.
Strong written, verbal, and facilitation skills, including the ability to turn complex processes into clear narratives, visual maps, decision materials, and concise recommendations.
Ability to evaluate process data, control evidence, performance indicators, handoffs, and operating model constraints to identify root causes and improvement opportunities.
Ability to support adoption by translating new process designs into clear actions, reinforcing accountability, monitoring outcomes, and sustaining improved ways of working.

Nice To Haves

Experience within financial services, technology, operations, risk management, or another highly regulated environment.

Responsibilities

Apply GTS technology process mapping methodology, standards, taxonomy, and tools to assigned priority processes, and provide feedback to improve the approach.
Develop and maintain end-to-end views of priority GTS processes, including activities, roles, systems, handoffs, controls, pain points, and performance indicators.
Lead assigned process mapping and re-engineering workstreams, coordinating team members and subject matter experts across global locations and ensuring quality, timely delivery, and stakeholder engagement.
Analyze processes to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify, standardize, or automate execution.
Facilitate working sessions with GTS process owners and transformation teams to design future-state processes, clarify roles and decision rights, document requirements, and develop implementation plans.
Define and track measurable outcomes for re-engineering initiatives, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management information.
Execute governance routines to keep process maps current, validated, owned, and aligned to GTS standards, control expectations, and management reporting needs.
Prepare executive-ready reports on process coverage, delivery progress, risks, improvement opportunities, open decisions, and outcomes; escalate issues and recommendations to the Head of Technology Process Re-Engineering.
Build working relationships across GTS technology, risk, operations, and delivery teams to align on findings, future-state designs, priorities, dependencies, and adoption plans.
Facilitate fact-based discussions, resolve day-to-day ownership ambiguity, constructively challenge inefficient practices, and help teams achieve measurable, sustained improvement.
Coach team members and support adoption by translating process designs into actions, reinforcing accountability, monitoring outcomes, and sustaining improved practices across global technology teams.

Benefits

401(k) retirement savings plan with company match
Basic life insurance and optional additional insurance coverages
Medical insurance
Dental insurance
Vision insurance
Long-term disability coverage
Paid time off, including vacation and sick leave
Short-term disability
Family-care support
Employee Assistance Program
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans
Eligibility for certain tax-advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks