Technology Process Re-Engineering, Vice President

State Street•Quincy, MA

About The Position

State Street is seeking a Vice President to lead priority process mapping and re-engineering initiatives across Global Technology Services (GTS). Reporting to the Managing Director, Head of Technology Process Re-Engineering, this hands-on leadership role applies the team's standards, methodology, tooling, and governance to assigned workstreams. The role develops clear end-to-end process views and delivers practical improvements that simplify execution, strengthen controls, and improve operational transparency. The Vice President partners with technology process owners, risk partners, platform teams, and global delivery organizations. The role translates fragmented knowledge into process maps, facilitates cross-functional decisions, and manages improvement work from analysis through implementation. It also coordinates team members and subject matter experts, coaches colleagues, and helps ensure redesigned processes are implemented and sustained. State Street serves institutional investors globally, helping them manage risk and drive performance and profitability. The company describes its workplace as inclusive, with development opportunities, work-life support, paid volunteer days, and employee networks.

Requirements

10 or more years of experience in technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations.
Experience leading complex workstreams or teams.
Proficiency with process mapping and re-engineering methods such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, or operating model design.
Experience applying process standards, governance routines, repositories, reusable templates, maturity assessments, and reporting within technology process improvement programs.
A track record of working with globally distributed technology teams and influencing stakeholders across GTS, risk, operations, and business-aligned technology functions.
Ability to lead complex process mapping and re-engineering workstreams in a large, matrixed technology organization.
Ability to identify process inefficiencies and turn analysis into practical redesign options, implementation plans, and measurable outcomes.
Ability to engage senior stakeholders, facilitate decisions, challenge constructively, and build alignment across organizational boundaries.
Strong understanding of how process design, ownership, controls, metrics, and evidence support operational resilience and a sound control environment.
Strong written, verbal, and facilitation skills, including the ability to turn complex processes into clear narratives, visual maps, decision materials, and recommendations.
Ability to evaluate process data, control evidence, performance indicators, handoffs, and operating model constraints to identify root causes and improvement opportunities.
Ability to support adoption by translating process designs into clear actions, reinforcing accountability, monitoring outcomes, and sustaining improved practices across global technology teams.

Nice To Haves

Experience in financial services, technology, operations, risk management, or another highly regulated environment.

Responsibilities

Apply GTS process mapping methodology, standards, taxonomy, and tools to assigned priority processes, and provide feedback to improve the team's approach.
Develop and maintain end-to-end process views that connect activities, roles, systems, handoffs, controls, pain points, and performance indicators.
Lead assigned process mapping and re-engineering workstreams, coordinating team members and subject matter experts across global locations.
Analyze processes to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify, standardize, or automate execution.
Facilitate working sessions with process owners and transformation teams to design future-state processes, clarify roles and decision rights, document requirements, and create implementation plans.
Define and track measurable outcomes, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management information.
Maintain governance routines to keep process maps current, validated, owned, and aligned with GTS standards, control expectations, and reporting needs.
Prepare executive-ready reports on process coverage, delivery progress, risks, improvement opportunities, open decisions, and outcomes; escalate issues and recommendations to the Head of Technology Process Re-Engineering.
Build working relationships across technology, risk, operations, and delivery teams to align on findings, designs, priorities, dependencies, and adoption plans.
Facilitate fact-based discussions, resolve day-to-day ownership ambiguity, constructively challenge inefficient practices, and help teams sustain measurable improvements.

Benefits

Retirement savings plan (401(k)) with company match.
Basic life, medical, dental, vision, long-term disability, and optional additional insurance coverage.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Access to an Employee Assistance Program.
Eligibility for incentive compensation, including annual performance-based awards, with exclusions for certain sales roles.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.