Senior Technology Leadership Professional

Humana•Dallas, TX

6d•Remote

About The Position

Humana is seeking a Senior Technology Leadership professional for its IT Operations team. The role supports the Lead of the Application Operations Center and Enterprise Post Production Validation teams, focusing on process automation, innovation, and continuous improvement. The position works with onshore and offshore resources to support daily operations, improve application support, and advance monitoring and validation processes. The role oversees application support and monitoring, identifies automation opportunities, introduces tools and methodologies, documents workflows and best practices, and tracks performance through dashboards and reports. It also coordinates with cross-functional stakeholders and distributed teams, supports training and change management, and ensures that improvements meet organizational and regulatory standards. The position includes creating and maintaining testing strategies aligned with Humana's Quality Enablement and Test Strategy guidelines. This is a remote role. Occasional travel to Humana offices for training or meetings may be required. Employees working from home must have a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information and internet service meeting the stated minimum speeds of 25 Mbps download and 10 Mbps upload.

Requirements

Bachelor's degree or equivalent technical experience.
At least 5 years of experience in engineering, systems engineering, or similar technical roles.
At least 5 years of technical expertise in Dynatrace, Thousand Eyes, Splunk, and other monitoring tools.
At least 5 years of experience in Java or Python.
Experience with intelligent automation tools such as RPA, process automation, Azure AI, Claude Code, or GitHub Copilot.
Experience using AI-assisted development tools to increase productivity and accuracy.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Effective communication and collaboration skills, including working with cross-functional teams and personnel at varying levels.
Passion for contributing to an organization focused on improving consumer experiences.

Nice To Haves

Experience with Azure or other cloud platforms.
Knowledge of DevOps practices, CI/CD pipelines, and Infrastructure-as-Code.
Healthcare or regulated industry experience.
Demonstrated ability to run large-scale projects.
Experience with technology solutions assessments and strategy planning oversight.
Hands-on experience with automation, scripting, and workflow orchestration.

Responsibilities

Collaborate with the Lead to provide operational and strategic support for the Application Operations Center and Postproduction Validation teams.
Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
Recommend and deploy advanced tools and methodologies for application operations and validation activities.
Analyze existing workflows and develop documentation for standard operating procedures and best practices.
Oversee daily application support and monitoring to ensure system stability, performance, and reliability.
Coordinate task execution with onshore and offshore teams and promote adoption of new processes and technologies.
Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
Ensure automation and process improvements comply with organizational standards and regulatory requirements.
Facilitate knowledge sharing, training sessions, and change management activities to support team development and project implementation.
Engage stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
Create and maintain testing strategies aligned with Humana's Quality Enablement and Test Strategy guidelines.