Senior Technology Leadership Professional

Humana•Nashville, TN

7d•$106,900 - $147,000•Remote

About The Position

Humana is seeking a highly motivated Senior Technology Leadership Professional to join its IT Operations team. The position supports the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. The role works with onshore and offshore resources to support daily operations, enhance application support, and improve monitoring and validation processes. The professional oversees application support and monitoring, identifies opportunities to automate work, and recommends and deploys tools and methodologies to improve operations. They analyze workflows, document standard operating procedures and best practices, build dashboards and reports for key performance indicators, and ensure improvements comply with organizational standards and regulatory requirements. The role also supports knowledge sharing, training, change management, stakeholder engagement, and testing strategies aligned with Humana’s Quality Enablement and Test Strategy guidelines. This is a remote position. Occasional travel to Humana offices for training or meetings may be required. Employees working from home must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information. The role is scheduled for 40 hours per week. The stated annual base pay range is $106,900–$147,000, and the position is eligible for a bonus incentive plan.

Requirements

Bachelor’s degree or equivalent technical experience.
At least 5 years of experience in engineering, systems engineering, or similar technical roles.
At least 5 years of technical expertise in Dynatrace, Thousand Eyes, Splunk, and other monitoring tools.
At least 5 years of experience with Java or Python.
Experience with intelligent automation tools, such as RPA, process automation, Azure AI, Claude Code, or GitHub Copilot.
Experience using AI-assisted development tools to improve productivity and accuracy.
Strong communication skills and the ability to collaborate effectively across varying levels of personnel.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Effective communication and collaboration skills when working with cross-functional teams.
Passion for contributing to an organization focused on improving consumer experiences.

Nice To Haves

Experience with Azure or other cloud platforms.
Knowledge of DevOps practices, CI/CD pipelines, and Infrastructure-as-Code.
Healthcare or regulated-industry experience.
Demonstrated ability to run large-scale projects.
Experience with technology solutions assessments and strategy planning oversight.
Hands-on experience with automation, scripting, and workflow orchestration.

Responsibilities

Provide operational and strategic support to the Lead of the Application Operations Center and Postproduction Validation teams.
Identify, evaluate, and implement automation opportunities to improve efficiency and reduce manual workload.
Recommend and deploy tools and methodologies to innovate application operations and validation activities.
Analyze workflows and document standard operating procedures and best practices.
Oversee daily application support and monitoring to promote system stability, performance, and reliability.
Coordinate task execution with onshore and offshore teams and support consistent adoption of processes and technologies.
Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
Ensure automation and process improvements comply with organizational standards and regulatory requirements.
Facilitate knowledge sharing, training, and change management to support team development and project implementation.
Engage stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
Create and maintain testing strategies aligned with Humana’s Quality Enablement and Test Strategy guidelines.