Senior Technology Engagement Business Services Consultant

Wells Fargo & Company • Chandler, AZ

2d • Hybrid

About The Position

Wells Fargo is seeking a Senior Technology Engagement Business Services Consultant to lead operational readiness and business systems execution for enterprise technology deployments, product implementations, and end-user technology services. The role partners across Product Management, Engineering, Cybersecurity, Service Desk, Field Technology Services, Training, Communications, and Knowledge Management to ensure operational preparedness, service stability, and successful adoption of enterprise technology solutions.

The consultant drives governance, readiness planning, operational risk assessments, executive communications, reporting, training enablement, and deployment support for initiatives affecting large employee populations. The role supports seamless technology transitions, strong end-user experiences, and operational excellence while ensuring compliance with operational standards, risk controls, and technology governance requirements.

The position is based in Charlotte, North Carolina, or Chandler, Arizona, and follows a hybrid schedule of three days per week onsite and two days remote. It is not eligible for visa sponsorship.

Requirements

• At least 4 years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
• At least 2 years of Microsoft 365 product experience, including Excel, PowerPoint, Word, and Outlook.
• At least 2 years of Jira experience.

Nice To Haves

• Operational readiness, technology deployment, or implementation experience.
• Technology operations, service management, or change management experience.
• Experience with Jira, Agile delivery, and governance processes.
• Experience developing executive communications, reporting, and presentations.
• Experience creating knowledge articles, operational documentation, and training materials.
• Strong analytical, risk assessment, and problem-solving skills.
• Experience with Microsoft 365, SharePoint, Teams, Power Platform, or Copilot.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent verbal, written, and presentation communication skills.
• Experience driving process improvement, automation, and operational excellence initiatives.
• Experience working in a large, complex, regulated environment.

Responsibilities

• Lead operational readiness activities for enterprise technology deployments and product implementations so support organizations are prepared for production adoption.
• Partner with Product, Engineering, Cybersecurity, Technology Operations, and business stakeholders to assess impacts, define readiness requirements, and develop support strategies.
• Facilitate readiness governance, intake reviews, operational risk assessments, deployment approvals, and implementation tracking.
• Develop and maintain operational readiness plans, support models, implementation playbooks, escalation procedures, and deployment documentation.
• Coordinate readiness activities across Service Desk, Field Technology Services, Communications, Training, and Knowledge Management organizations.
• Create executive presentations, reporting dashboards, readiness scorecards, and operational metrics on deployment status, risks, and adoption outcomes.
• Create, publish, and maintain technical and end-user knowledge articles, support documentation, and SharePoint-based resources.
• Develop and execute communication strategies to prepare support organizations and stakeholders for deployments and technology changes.
• Evaluate readiness risks, support gaps, training requirements, staffing impacts, and operational dependencies, and implement mitigation strategies before production release.
• Manage Jira-based governance workflows, readiness tracking, issue management, reporting, and operational intake processes.
• Identify opportunities to improve operational efficiency through automation and Microsoft 365 technologies, including Copilot and related collaboration solutions.
• Advise senior leaders and stakeholders by translating complex technical initiatives into business-focused recommendations, implementation strategies, and readiness assessments.
• Support enterprise change management initiatives while ensuring compliance with operational standards, risk controls, and technology governance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed