Senior Technology Business Systems Consultant, Loyalty Solutions Operations

Wells Fargo•Charlotte, NC

20h

About The Position

Loyalty Solutions Operations is seeking a Senior Technology Business Systems Consultant to address complex business, data, and technology challenges across the credit card rewards ecosystem. The position partners with Operations, Product, Technology, Data, and Risk teams to identify problems, resolve defects, and implement sustainable solutions. The role involves analyzing data, investigating transaction- and account-level exceptions, validating system behavior, identifying root causes, and translating operational needs into actionable solutions. The successful candidate will be comfortable navigating ambiguity and conducting detailed investigations, including repetitive work, while collaborating across teams to improve processes, reduce manual effort, and strengthen business and customer outcomes. The consultant leads or participates in technology initiatives for business problems, contributes to cost-effective systems and procedures, evaluates operational and technical challenges, and helps teams deliver technological solutions. The role also uses process improvement methods to re-engineer technical processes, resolves issues with business and technology partners, manages project schedules and deliverables, and coordinates communication between those groups.

Requirements

At least 4 years of Business Systems Data experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Strong analytical, critical-thinking, and problem-solving skills, including the ability to investigate complex or ambiguous issues.
Experience analyzing complex or transaction-level data to identify trends, anomalies, exceptions, and root causes.
Strong attention to detail and experience conducting detailed defect, transaction, account, or system investigations through resolution.
Experience with reconciliations, exception reporting, dashboards, or multiple interconnected data sources.
Experience using data-analysis, reporting, and system-monitoring tools such as Excel, SQL, dashboards, Splunk, or similar tools to investigate exceptions, errors, and system behavior.
Ability to work cross-functionally with Operations, Product, Technology, Data, Risk, and other stakeholders to influence decisions and drive results.
Experience translating business and operational needs into requirements and actionable process or technology solutions.
Experience identifying opportunities for automation, process simplification, reporting improvement, and reduction of manual effort.

Responsibilities

Lead or participate in technology initiatives addressing simple to moderately complex business problems within technology business systems.
Contribute to developing cost-effective systems and procedures that meet relevant business requirements.
Evaluate moderately complex business, operational, or technical challenges and help plan and direct their resolution.
Partner with business and technology teams to evaluate business problems and lead a team in providing comprehensive technology solutions.
Act as an internal consultant, using quality tools and process definition or improvement to re-engineer technical processes.
Collaborate with business and technology teams to evaluate and resolve issues and provide technology solutions.
Manage project schedules and deliverables.
Coordinate communication and information flow between business and technology teams.
Analyze data, investigate transaction- and account-level exceptions, validate system behavior, and identify root causes.
Translate operational needs into actionable solutions and help improve processes, reduce manual effort, and deliver stronger business and customer outcomes.