Senior Technician Field Services

Foxwoods Resort Casino • Ledyard, CT

2d • Onsite

About The Position

Under the supervision of the Manager of Field Services, the Senior Technician provides on-site end-user support to Tribal and Gaming Resorts casino facilities. The role performs advanced IT equipment maintenance and troubleshooting and develops solutions to complex operational problems involving computer hardware and software, wired and wireless data, voice communications, PBX, routers, and specialized casino gaming and resort hospitality systems.

The technician uses a variety of hardware and software testing tools and techniques and supports Microsoft Windows and Apple operating systems, along with specialty software for gaming, hotel, finance, and HR systems. The role also troubleshoots hardware such as Micros, IBM registers, serial and IP printers, and Javelin PCs, and requires knowledge of casinos' custom and specialized systems, equipment, and tools. The position requires the ability to work any shift, weekends, and holidays.

Requirements

• A two-year technical degree in Computer Science or two years of experience as an IT technician.
• Knowledge of desktop and notebook computer architecture and IT peripherals.
• Experience with analog, digital, VOIP, and wireless voice-data telecommunications.
• Proficiency with Microsoft Windows and Apple operating systems and software packages.
• Knowledge of casino custom and specialized systems, equipment, and tools.
• Strong background in training, communication skills, and customer service.
• Strong work ethic and ability to work as part of a team in a fast-paced environment.
• Pass the Senior Technician Knowledge Assessment test with a minimum score of 70%.
• Ability to work any shift, weekends, and holidays.

Nice To Haves

• A+ certification.
• MCSE certification.

Responsibilities

• Provide on-site end-user support services to Tribal and Gaming Resorts casino facilities.
• Perform advanced IT equipment maintenance and troubleshooting.
• Resolve complex operational problems involving computer hardware and software, wired and wireless data, voice communications, PBX, routers, and specialized casino gaming and resort hospitality systems.
• Use hardware and software testing tools and techniques to diagnose issues.
• Troubleshoot hardware including Micros, IBM registers, serial and IP printers, and Javelin PCs.
• Support specialty software for gaming, hotel, finance, and HR systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree