Nutrtion Services Dish room

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

The Senior Technician supports Corewell Health’s Nutrition Services team by helping deliver efficient, high-quality service to patients, team members, and visitors. The role helps ensure exceptional meal service, resolves operational challenges, and supports smooth department operations through communication, collaboration, and leadership.

The Senior Technician develops and communicates department procedures and policies, ensures staff are trained and compliant with standards, and provides comprehensive onboarding for Nutrition Services employees. Training covers diet standards, food safety, patient-focused service, and workflows in the Call Center, Trayline, Tray Delivery, Dish Room, and Nourishments. The role is prepared to assist as department lead when needed, including answering inquiries and reallocating team members during staffing shortages.

This is a full-time, 40-hour-per-week position at Butterworth Hospital in Grand Rapids. The schedule is 8 p.m. to 4:30 a.m., with every other weekend worked. The listed work pattern is Tuesday through Friday in week one and Monday, Tuesday, Wednesday, and Friday in week two.

Requirements

• CRT-Work Permit – UNKNOWN; listed for Unknown High School Student Employees.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Develop, communicate, and uphold organizational procedures and policies, ensuring staff are properly trained and compliant with established standards.
• Oversee and deliver comprehensive training for new Nutrition Services hires on diet standards, food safety protocols, patient-focused service, and departmental workflows.
• Train staff on workflows that include the Call Center, Trayline, Tray Delivery, Dish Room, and Nourishments.
• Be prepared to assist as department lead as needed, providing oversight and support for smooth daily operations.
• Answer inquiries from patients, team members, nursing staff, and visitors.
• Reallocate team members during staffing shortages.
• Communicate and interact professionally and appropriately with team members in a high-volume food service environment.
• Communicate clearly and collaborate with staff, peers, and leadership to promote transparency, teamwork, and operational efficiency.
• Share information proactively, support problem-solving, and contribute to a culture of trust, respect, and continuous improvement.
• Complete supplementary duties as directed by management, including tasks not explicitly listed.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed