Senior Technician, Robot Operations

Persona AI Inc•Houston, TX

About The Position

Persona is building humanoid robots for demanding heavy-industry environments, including shipyards, steel mills, fabrication facilities, and offshore platforms. The Senior Technician, Robot Operations will spearhead field deployments and be responsible for the end-to-end deployment, operation, and maintenance of Persona AI’s robotic humanoid fleet. Serving as the primary technician at customer facilities, this person will help ensure successful deployments and maintain the fleet across challenging industrial environments. The role is based in or near Houston, Texas, and involves travel of up to 50% domestically and internationally. The technician will work with customer and partner site personnel as well as internal application engineering, product, and engineering teams. The position is full-time and exempt.

Requirements

At least 3 years of hands-on experience in field operations, robotics deployment, electro-mechanical troubleshooting, or industrial equipment maintenance.
Strong situational awareness and safety orientation in industrial environments.
Excellent communication skills, including the ability to interface with customer stakeholders and internal engineering teams.
Highly organized with strong documentation habits.
Willingness to travel up to 50%, domestically and internationally.
Based in or willing to relocate to Houston, Texas.

Nice To Haves

Linux fluency and comfort with command line interfaces.
Experience supporting early-stage hardware products through initial live deployments.
Familiarity with Jira or equivalent incident management systems.

Responsibilities

Deploy and operate Persona’s humanoid robots at customer and partner sites, serving as an on-site point of contact during live deployments.
Manage robot readiness, environment setup, and real-time troubleshooting under pressure.
Identify opportunities to improve the operational reliability and robustness of products in the field across mechanical, electrical, and software systems.
Execute end-to-end robot mobilization and demobilization at partner and client sites, including comprehensive pre- and post-deployment checks.
Maintain daily performance logs and field issue reports for engineering and product teams.
Train site personnel on basic operational protocols as deployments scale.
Work closely with application engineers to surface site-specific challenges and improvement opportunities.
Represent Persona professionally as the face of the product in the field.