About The Position

The Senior Technician, Facility Services, HVAC/Refrigeration oversees installation, commissioning, maintenance, troubleshooting, and repair of commercial and industrial HVAC/R and refrigeration systems. The role manages supermarket rack systems, walk-ins, reach-ins, controls, ductwork, and building pneumatics while ensuring equipment performance, code compliance, and safe refrigerant handling. The position also coordinates parts, inventory, vendors, service calls, regional workloads, vehicles, and special projects. The Senior Technician leads HVAC/R field teams, assigns work, mentors and trains technicians, evaluates their skills, and supports escalated service issues. The role participates in an on-call rotation for business-critical needs outside standard business hours and collaborates with cross-functional teams to improve processes and implement business solutions. It also requires maintaining company vehicles and following company policies, safety practices, ethics standards, and Walmart values.

Requirements

  • Either 3 years of experience in HVAC/grocery rack refrigeration, or 6 years of experience in HVAC/grocery rack refrigeration and an Associate of Applied Science (AAS) in Air Conditioning and Refrigeration.
  • Hold and maintain EPA Type I and Type II or Universal certification for refrigerant handling.
  • Where required, hold an HVAC-R/Mechanical Journeyman qualification.
  • Have 1 year of experience in plumbing, electrical, material handling equipment, or a related area, or 2 years of Walmart store experience.
  • Hold a valid state-issued driver's license and be able to pass a motor vehicle report.
  • Have no DUI, DWI, or OUI convictions on a commercial driving record within the last 5 years.
  • Have no more than two moving violations on a commercial driving record in the last 3 years.
  • Have no preventable accidents while operating a commercial motor vehicle in the last 3 years.
  • Have no serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last 3 years.

Nice To Haves

  • Completion of a 2-year technical/vocational HVAC/R program or a 2-year Associate of Applied Science program in air conditioning and refrigeration.
  • Experience using word-processing, spreadsheet, email, and presentation software such as Word, Excel, Outlook, and PowerPoint.
  • Prior work experience reading blueprints, schematics, and wiring diagrams.
  • Prior work experience using hand tools, power tools, and testing equipment.
  • Prior work experience with Glycol and CO2 systems.

Responsibilities

  • Oversee installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.
  • Lead diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
  • Implement and monitor preventive maintenance programs to extend equipment life and reduce downtime.
  • Manage rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring performance and compliance.
  • Use heavy machinery.
  • Submit required written and electronic information, including expense vouchers, weekly summaries, work orders, and maintenance logs.
  • Enter detailed work-order notes, including before-and-after photos.
  • Ensure adherence to OSHA standards and EPA refrigerant-handling protocols through field supervision and documentation.
  • Conduct inspections and repairs in accordance with applicable federal, state, and local HVAC/R codes, including indoor air quality and cold-chain requirements.
  • Reclaim ozone-depleting refrigerants and maintain compliance with environmental guidelines.
  • Lead HVAC/R field teams by coordinating assignments, mentoring technicians, and managing escalated service issues.
  • Provide on-the-job training to Developmental Technicians and hands-on training sessions on safety, control troubleshooting, and system operations.
  • Evaluate technician skill sets and provide feedback to senior leadership.
  • Participate in an on-call rotation and respond promptly to assigned business-critical incidents or requests, resolving or escalating issues as appropriate.
  • Manage refrigerant levels, parts inventory, and vendor relationships; track and order parts, record purchases and usage, and ensure external service-provider contract compliance.
  • Coordinate service calls and manage regional or market workloads to meet priorities and timelines.
  • Support HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
  • Lead special projects by collecting data, evaluating technologies, and recommending improvements.
  • Collaborate with cross-functional teams to develop and refine processes.
  • Maintain company vehicles according to policy; arrange required maintenance and alternate driving support, operate vehicles safely, check vehicle condition and required documents, submit maintenance invoices, and verify insurance coverage.
  • Wear the company uniform and badge in accordance with company policies.
  • Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing advice and feedback, and supporting work quality and timelines.
  • Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and identifying improvements.
  • Demonstrate and support compliance with company policies, procedures, and ethics standards, including implementing action plans and helping address ethical or compliance issues.
  • Model respectful, inclusive, ethical, customer-focused, and improvement-oriented conduct, and help develop and support teammates.

Benefits

  • Performance-based bonus awards.
  • Medical, vision, and dental coverage.
  • 401(k).
  • Stock purchase.
  • Company-paid life insurance.
  • Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
  • Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
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