Senior Technician, Facility Services, HVAC/Refrigeration

Walmart•Cockeysville, MD

22d•$39 - $77•Onsite

About The Position

The Senior Technician, Facility Services, HVAC/Refrigeration oversees installation, commissioning, troubleshooting, preventive maintenance, and repair of commercial and industrial HVAC/R systems. The role manages supermarket refrigeration systems, including racks, walk-ins, and reach-ins, and ensures work complies with applicable OSHA standards, EPA refrigerant-handling protocols, environmental guidelines, and federal, state, and local codes. The Senior Technician leads HVAC/R field teams, coordinates work assignments and service calls, mentors and trains technicians, and handles escalated service issues. The position may include on-call duties outside standard business hours. It also manages refrigerant and parts inventory, vendor relationships, purchases, and contract compliance; supports regional workloads and business solutions; and leads special projects and process improvements. Additional duties include documenting work orders with detailed notes and photos, submitting required reports and invoices, maintaining company vehicles and required vehicle documentation, and modeling company policies, standards of ethics and integrity, and Walmart values. The role uses heavy machinery and may provide hands-on training at company facilities, offsite locations, or vendor sites. The hourly wage range is $39.00–$77.00, with possible premiums of $0.35–$3.00 per hour in specific circumstances. The position is based at 1 Frankel Way, Cockeysville, Maryland 21030.

Requirements

Option 1: 3 years of experience in HVAC/grocery rack refrigeration.
Option 2: 6 years of experience in HVAC/grocery rack refrigeration and an Associate of Applied Science (AAS) in Air Conditioning and Refrigeration.
Hold and maintain EPA Type I and Type II or Universal certification for refrigerant handling.
Where required, hold an HVAC-R/Mechanical Journeyman qualification.
At least 1 year of experience in plumbing, electrical, material handling equipment, or a related area, or 2 years of Walmart store experience.
Valid state-issued driver's license and ability to pass a motor vehicle report.
Commercial driving record with no DUI, DWI, or OUI convictions within the last five years.
Commercial driving record with no more than two moving violations in the last three years.
No preventable accidents while operating a commercial motor vehicle in the last three years.
No serious traffic violations, as defined by Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three years.

Nice To Haves

Completion of a 2-year technical/vocational HVAC/R program or a 2-year associate's degree in applied science in air conditioning and refrigeration.
Experience using word processing, spreadsheet, email, and presentation software, such as Word, Excel, Outlook, and PowerPoint.
Prior work experience reading blueprints, schematics, and wiring diagrams.
Prior work experience using hand tools, power tools, and testing equipment.
Prior work experience with Glycol and CO2 systems.

Responsibilities

Oversee installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.
Lead diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
Implement and monitor preventive maintenance programs to extend equipment life and reduce downtime.
Manage rack systems, walk-ins, reach-ins, and supermarket refrigeration units to ensure performance and compliance.
Use heavy machinery.
Submit required written and electronic information, including expense vouchers, weekly summaries, work orders, and maintenance logs; enter detailed work-order notes and before-and-after photos.
Supervise field practices and documentation to ensure adherence to OSHA standards and EPA refrigerant-handling protocols.
Conduct inspections and repairs in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold-chain requirements.
Reclaim ozone-depleting refrigerants and maintain compliance with environmental guidelines.
Lead HVAC/R field teams by coordinating assignments, mentoring less-experienced technicians, and managing escalated service issues.
Provide on-the-job training to assigned Developmental Technicians, including pickup at designated store locations and hands-on instruction for Technician-level associates.
Deliver hands-on training on safety, control troubleshooting, and system operations at company facilities, offsite locations, or vendor sites.
Evaluate technician skill sets and provide feedback to senior leadership to support workforce development.
Participate in an on-call rotation and respond in a timely manner during assigned periods to business-critical incidents or requests, supporting resolution or escalation.
Manage refrigerant levels, parts inventory, and vendor relationships; track and order HVAC/R parts, record purchases and usage, and ensure external service-provider contract compliance.
Coordinate service calls and regional or market workloads to meet business priorities and timelines.
Support implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
Lead special projects by collecting data, evaluating new technologies, and recommending improvements.
Collaborate with cross-functional teams to develop and refine processes that meet evolving business demands.
Maintain company vehicles according to policy; coordinate required maintenance and arrange alternate driving support beforehand.
Safely operate motor vehicles; check fuel and water levels, brake condition, signals, and lights; ensure required vehicle documents are present; submit maintenance invoices; and verify insurance coverage and validity.
Wear the company uniform and badge in accordance with company policies and procedures.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and identifying improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards; guide others, implement action plans, use the Open Door Policy, and assist management with correcting ethical and compliance issues.
Model Walmart values by respecting individuals, building trusting relationships, developing and mentoring others, acting with integrity, serving customers and members, and striving for excellence and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U: Walmart-paid education benefit covering tuition, books, and fees for eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.