Senior Technical Success Management Partner, US Broadcast

Sportradar•New York, NY

9d•$80,000 - $86,000

About The Position

Sportradar is seeking a Technical Success Manager to support Broadcast clients and internal stakeholders in the Media group. The role combines solution consulting and design, relationship management, and product expertise to help clients use Sportradar’s broadcast products effectively and realize their value. The position works with clients to understand their needs, provide technical consultation, and address issues, while partnering with internal teams to meet client requirements. It may also contribute product expertise during sales engagements and help identify appropriate additional products for clients. The role supports clients throughout the product lifecycle: advising on pre-sale solutions, assisting with technical setup and curated integrations, coordinating complex launches, and troubleshooting or triaging technical challenges. It also monitors technical client-health metrics to identify potential implementation problems proactively. Acting as a liaison among clients, Support, Product, Sales, and Client Success, the Technical Success Manager translates technical concepts for different audiences, shares product knowledge, and helps Client Success teams use and troubleshoot products. As client relationships grow, the role provides consultative recommendations on current products and identifies other Sportradar offerings that may support clients’ business growth.

Requirements

Experience or understanding of the broadcast landscape, gained through broadcast production, a SaaS company, a media property, or another relevant role.
Technical knowledge of standard media and broadcast practices for using and implementing data feeds, APIs, and graphics.
Strong written and verbal communication skills, including the ability to explain technical concepts simply.
Creative, proactive problem-solving skills and attention to detail.
Strong organizational skills and the ability to manage multiple projects and types of work.
Ability to partner with team members to resolve issues and identify patterns in client technical requests.
Independence, proactivity, and comfort working with occasional ambiguity.
Interest in and understanding of sports, particularly the use of sports data in the broadcast ecosystem.

Responsibilities

Provide product consultancy and pre-sale solutions advocacy in partnership with Sales and Client Success.
Assist with technical product setup, particularly curated client integrations.
Design solutions and coordinate stakeholders for complex, multi-faceted client launches.
Troubleshoot, resolve, or triage technical challenges when Support needs additional resources.
Monitor technical client-health metrics and identify potential product implementation problems proactively.
Act as a liaison among clients, Support, and Product, translating between technical and non-technical language.
Work with Product to develop product knowledge and share information between Product and Support.
Equip Client Success teams with the knowledge and tools to use or troubleshoot products without technical barriers.
Recommend ways clients can best use their current product offering.
Develop expertise in clients’ businesses and identify additional Sportradar products that may help them grow.
Partner with team members to resolve issues and identify patterns in client technical requests.
Manage multiple projects and types of work.