Senior Technical Success Management Partner, US Broadcast

Sportradar•Las Vegas, NV

10d•$80,000 - $86,000

About The Position

Sportradar is seeking a Technical Success Manager to support its Broadcast clients and internal stakeholders with day-to-day needs. The role combines solution consulting and design, relationship management, and product expertise, helping clients use and derive value from Sportradar’s broadcast products. The position partners with clients to understand their needs, provide technical consultation, and resolve issues. It also works with internal teams to address client needs and, where appropriate, contribute product expertise during the sales process. Responsibilities span pre-sale consultation, technical setup and integrations, complex client launches, troubleshooting, monitoring client health metrics, and translating between technical and non-technical stakeholders. The role also helps transfer product knowledge between Support, Product, and Client Success teams and advises clients on using existing products and considering additional Sportradar offerings.

Requirements

Experience or understanding of the broadcast landscape, gained through broadcast production, a SaaS company, a media property, or another relevant role.
Technical knowledge of standard media and broadcast practices for implementing and using data feeds, APIs, and graphics.
Strong written and verbal communication skills, including the ability to explain technical concepts simply.
Creative and proactive problem-solving skills.
Strong organization and attention to detail.
Ability to work with other team members to resolve issues and identify patterns in client technical requests.
Ability to manage multiple projects and types of work.
Ability to work independently and proactively, including in situations with occasional ambiguity.
Interest in and understanding of sports, particularly the use of sports data in the broadcast ecosystem.

Responsibilities

Provide product consultancy and pre-sale solutions advocacy in partnership with Sales and Client Success.
Assist with technical product setup, especially curated client integrations.
Design solutions and coordinate stakeholders for complex, multi-faceted client launches.
Troubleshoot, resolve, or triage technical challenges when Support requires additional assistance.
Monitor technology-focused client health metrics to identify potential implementation problems proactively.
Act as a liaison among clients, Support, and Product teams, translating technical concepts into accessible language and vice versa.
Share knowledge between Support and Product and equip Client Success colleagues to use and troubleshoot products.
Make consultative recommendations on how clients can best use their current products.
Develop expertise in clients’ businesses and identify additional Sportradar products that could support their growth.
Partner with colleagues to resolve issues and identify patterns in client technical requests.
Manage multiple projects and types of work.