Senior Technical Solutions Analyst - SaaS Applications

M&T Bank • Buffalo, NY

4d • Hybrid

About The Position

The Senior Technical Solutions Analyst - SaaS Applications supports, configures, and improves a portfolio of approximately 10–12 SaaS applications, including a consent management platform. This senior-level, non-lead role combines technical business systems analysis with practical solution delivery, focusing on low-code/no-code configuration, application support, integrations, documentation, and technical coordination. It calls for greater technical depth than a traditional Business Systems Analyst role, but is not a traditional software engineering position. Extensive programming, repository management, code merging, and code reviews are not core responsibilities, and expertise in every technical area is not expected.

The analyst will join Red Squadron, a small Agile team supporting SaaS applications, with a primary focus on consent management. The role suits someone who enjoys application configuration, troubleshooting, and end-to-end solution support rather than coding-heavy software development. Success requires learning multiple applications quickly, taking ownership during accelerated onboarding, communicating with vendors and internal technology partners, and proactively identifying solutions and process improvements. AI is not currently the primary focus, though opportunities to apply AI and automation are expected to evolve.

The role is based in Buffalo, New York, and follows a four-days-in-office, one-day-work-from-home model. The bank considers TN and H-1B transfers on a case-by-case basis. The position is not open to applicants on an F-1 student visa, including those eligible for CPT/OPT or the STEM OPT extension.

Requirements

• Associate degree and at least 5 years of solutions development and/or relevant enterprise technology experience; or bachelor's degree and at least 3 years of such experience; or, in lieu of a degree, a combined minimum of 7 years of education and/or relevant work experience, including at least 3 years of solutions development and/or relevant enterprise technology experience.
• Proficiency supporting enterprise technology platforms, including SaaS applications.
• Ability to understand technical integrations and configurations.
• Familiarity with SAML and SSL configurations.
• Strong technical documentation skills.
• Understanding of SDLC and RFC processes.
• Experience coordinating with vendors and internal technology teams.
• Strong troubleshooting and problem-solving skills.
• Ability to look holistically at a solution rather than focusing purely on development.

Nice To Haves

• Working knowledge of privacy and consent management, including how differing requirements can affect configuration and testing; deep expertise is not required.
• Scripting knowledge or experience with light application scripting; scripting experience is not required.
• API exposure.
• Automation or process improvement experience.
• Working knowledge of AI.
• Exposure to Microsoft Copilot and agent-building concepts.

Responsibilities

• Support, maintain, and configure SaaS applications, including user and profile setup and application administration.
• Support the consent management platform, including cookie consent configurations and related solution changes.
• Consider privacy and consent requirements, including differences by state, when implementing, configuring, and testing solutions.
• Work with SAML and SSL configurations to support application integrations and technical requirements.
• Coordinate configuration activities, troubleshoot application issues, and partner with vendors and internal technology teams on technical remediation, including SSL enablement.
• Assist with SAD documentation, SDLC processes, permitting, and RFC processing to support solution delivery and changes.
• Create and maintain clear technical and process documentation for supported applications and configurations.
• Identify opportunities to automate manual activities and improve application support and delivery processes.
• Support light scripting within applications as needed; independently writing complex scripts is not a core expectation.
• Support evolving solution changes that may increasingly involve APIs, automation, or AI-enabled capabilities.

Benefits

• Competitive compensation.
• Health, welfare, and retirement benefits.
• 401(k) match at 5%.
• Work-life balance and flexible work arrangements.
• Banking Officers start with 25 days of PTO plus 12 paid holidays.
• 40 hours of paid volunteer time per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree