Senior Technical Project Manager

NBME•Philadelphia, PA

2d•$109,400 - $136,750

About The Position

The Senior Project Manager plans and manages multiple complex, enterprise-wide IT Infrastructure Services projects, primarily for Digital Workplace and Corporate Applications. Reporting to the Director of Digital Workplace, this highly visible role leads matrixed teams from project initiation through close. The position partners with senior leaders and corporate functions to align technology solutions with business and service requirements, analyze opportunities and risks, and manage delivery schedules. Applicants within a 50-mile radius of the Philadelphia office are currently prioritized. Onsite interviews and onboarding at the Philadelphia office may be required, with advance notice provided when applicable. NBME is a not-for-profit organization focused on creating assessments and learning tools for physicians and health professionals. Its mission is to advance assessment of these professionals to achieve optimal care for all, supporting a highly effective, diverse, and compassionate health care workforce.

Requirements

At least 7 years of applicable experience as a project manager.
At least 5 of the required 7 years must involve technology projects, primarily across Digital Workplace and Corporate Applications, with exposure to the broader IT Infrastructure Services environment.
Broad understanding of IT Infrastructure Services, particularly Corporate Applications and Digital Workplace technologies, and how these areas partner with Infrastructure Engineering, Technology Operations, Security, Enterprise Architecture, Product Engineering, and other IT functions.
Experience with technologies commonly used across Corporate Applications and Digital Workplace, including enterprise software solutions, client and desktop systems, collaboration and unified communications tools, and cloud-based technologies.
Experience using Jira or a comparable project and work management platform.
Experience developing and maintaining project documentation, including scope, requirements, deliverables, policies, procedures, and best practices.
Experience facilitating meetings, managing meeting time, documenting decisions, and tracking action items and next steps through completion.
Experience partnering with corporate functions to define requirements and support project delivery.
Experience managing technology projects from requirements and design through testing, implementation, and transition to operations.
Ability to grasp technical requirements and translate them appropriately for technical and non-technical audiences.
Ability to coordinate technology evaluations against business and technical requirements, existing-platform integration needs, security and architecture standards, and operational readiness and support requirements.
Working knowledge of predictive, including Waterfall, and Agile project management approaches and when each is appropriate.
Working knowledge of organizational change management practices, including stakeholder readiness, communication, training, adoption, and reinforcement.
Ability to identify issues and develop and lead their resolution.
Ability to plan, organize, and coordinate the needs of technical peers, technical and user management, business users, vendors, and staff.
Ability to identify, address, and resolve disagreements among project stakeholders, team members, vendors, or business partners constructively and promptly while keeping the project focused on its objectives.
Ability to facilitate timely, well-informed stakeholder decisions through structured evaluation of options and risks, maintaining project momentum and alignment.
Knowledge of information technology, project management, governance, risk management, and service delivery best practices.
Ability to learn quickly, work effectively with incomplete information, identify assumptions and information gaps, and seek the input needed to move work forward.
Excellent written and verbal communication skills, including the ability to tailor messages for technical and non-technical audiences, build alignment on requirements and goals, and navigate differing priorities with diplomacy.
Strong organizational skills to coordinate complex project activities through completion with minimal direction from technical leads.
Demonstrated leadership skills, including the ability to influence without direct authority, establish accountability, resolve conflicts, and guide matrixed teams toward project outcomes.
Bachelor's degree in Information Technology Systems, Computer Science, or a related field.

Nice To Haves

PMP certification is desired but not required.

Responsibilities

Deliver projects and programs of varying size and complexity to NBME's quality, governance, and delivery standards using standard project management processes and approved methodologies, including Agile practices when appropriate.
Provide project lifecycle expertise in requirements gathering, scope management, timeline planning and management, issue resolution and escalation, communications and status reporting, change management, budgeting and forecasting, vendor management, risk management, stakeholder management, conflict resolution, service transition and operational readiness, decision-making and facilitation, technical dependency management, project resource management, and project team engagement.
Partner with business owners and corporate functions to define needs, maintain engagement, and secure required approvals and sign-offs throughout the project lifecycle.
Manage requests for proposal, including requirements development, vendor coordination, proposal evaluation, and selection activities.
Coordinate review and approval of functional and technical solutions by appropriate business and technology stakeholders before development or implementation.
Assess and track project issues and risks and their impact on scope, schedule, budget, and delivery; drive resolution or timely escalation.
Document, assess, and manage changes to project scope, schedule, budget, and deliverables through the established project change control process.