Senior Technical Project Manager (Infrastructure, Security & Compliance)

Tessera Labs

4d•$160,000 - $200,000•Remote

About The Position

The Senior Technical Project Manager is the customer-facing voice of Tessera Labs’ infrastructure, security, and compliance organization. The role helps customers understand how Tessera is built, secured, and governed while ensuring internal teams deliver what customers need. The position combines internal cross-functional project management across IT, Security, Compliance, Automation, and Infrastructure with external customer engagement. The project manager joins customer calls alongside business-side project managers, explains the platform in clear language, and translates customer requests into scoped, resourced work. Engineering experience is not required, but the role requires sufficient technical understanding to communicate credibly with customer architects and security teams, learn quickly, and identify when engineering experts are needed.

Requirements

5–8 years of experience in technical project management, technical account management, or customer-facing delivery roles.
Excellent written and verbal communication skills, including confidence leading customer conversations and presenting to technical and executive audiences.
Working knowledge of cloud infrastructure such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform; security concepts; and compliance frameworks such as SOC 2 or ISO/IEC 27001. Fluency is required, but hands-on engineering is not.
Proven ability to manage cross-functional projects with many stakeholders and competing priorities.
Strong curiosity and ability to learn technical topics quickly and explain them clearly.
Highly organized, with a habit of providing written status updates, following up clearly, and owning work through completion.

Nice To Haves

Experience supporting customer security reviews, vendor due diligence, or audits at an enterprise SaaS or AI company.
Exposure to government or regulated-industry customers, including frameworks such as FedRAMP.
Familiarity with deployment models such as multi-tenant SaaS, single-tenant, customer cloud, and on-premises.
A certification such as PMP or CompTIA Security+.
Background at a system integrator, enterprise SaaS company, or high-growth startup.

Responsibilities

Join customer calls to explain Tessera’s infrastructure, deployment models, security controls, and compliance posture.
Translate technical topics into clear language for customer executives, IT leaders, security reviewers, and procurement teams.
Guide customers through security reviews, due diligence questionnaires, and compliance evidence requests, including requests from regulated and government customers.
Identify when customers need deeper technical detail or engineering work, and coordinate the appropriate internal experts and resources.
Build trust as a dependable customer point of contact by following up and closing loops.
Plan and run projects across IT, Security, Compliance, Automation, and Infrastructure teams.
Translate customer requirements into scoped work with owners, timelines, and dependencies.
Track risks, blockers, and decisions, and escalate early when timelines or scope are at risk.
Maintain reusable customer-facing materials, including architecture overviews, security summaries, and standard questionnaire answers.
Own the pipeline of customer infrastructure, security, and compliance requests from intake through close.
Provide regular status updates to customers, business-side project managers, and Tessera leadership.
Report on request volume, turnaround time, and recurring customer needs to improve team processes.
Use AI tools to accelerate planning, documentation, and reporting.