Senior Technical Program Manager

Manulife • Boston, MA

9d • $92,475 - $160,290 • Hybrid

About The Position

The Senior Technical Program Manager will drive multiple critical technology initiatives supporting the New Business and Underwriting Platform. The role partners with engineering, architecture, product, operations, business teams, vendors, and external partners to bring structure and momentum to complex initiatives, anticipate risks, remove roadblocks, manage dependencies, and turn requirements into business and technology outcomes.

The position oversees initiatives throughout the delivery lifecycle, from planning and mobilization through implementation and post-launch review. It establishes program scope, objectives, outcomes, milestones, governance, delivery plans, and success measures; maintains visibility into progress, health, risks, and trade-offs; and coordinates implementation, release, change-management, and operational-readiness activities. The role also helps improve delivery practices across the organization.

This role is based in Boston, Massachusetts, with a hybrid working arrangement. The advertised role is an existing vacancy.

Requirements

• At least 7 years of experience in technical program management, technical project management, technology delivery, or a comparable role.
• Strong insurance industry experience and a solid understanding of underwriting processes, systems, or technology.
• Demonstrated success leading complex, cross-functional technology initiatives from planning through implementation.
• Strong understanding of software delivery lifecycles, technical architecture, system integrations, and operational readiness.
• Experience managing multiple initiatives simultaneously while navigating scope, schedules, risks, issues, dependencies, and competing priorities.
• Excellent communication, coordination, facilitation, and documentation skills.
• Ability to communicate effectively with technical teams, business stakeholders, senior leaders, and external partners.
• Ability to translate complex technical information into clear plans, decisions, risks, and executive-level updates.
• Strong analytical, organizational, problem-solving, and decision-making capabilities.
• Ability to influence without direct authority, establish accountability, and drive progress in a highly matrixed environment.

Nice To Haves

• Deep knowledge of life insurance, new business, and underwriting workflows.
• Experience working on technology platforms supporting underwriting or insurance operations.
• Demonstrated success coordinating initiatives involving multiple internal teams and external partners.
• Track record of identifying delivery risks early and bringing the right stakeholders together to resolve them.
• Ability to move comfortably between detailed technical conversations and broader business discussions.

Responsibilities

• Lead planning, prioritization, and execution of technology initiatives, enhancements, and regulatory changes across New Business and Underwriting workflows.
• Manage complex initiatives through the full delivery lifecycle, from planning and mobilization through implementation and post-launch review.
• Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures with business and technology stakeholders.
• Coordinate engineering, architecture, product, operations, security, risk, business, vendor, and external partner teams.
• Build and maintain integrated delivery plans covering milestones, dependencies, critical paths, resources, and commitments.
• Identify and manage risks, issues, blockers, assumptions, and dependencies; drive mitigation and escalate decisions as needed.
• Act as an early escalation point and help teams resolve challenges before they affect broader delivery objectives.
• Facilitate planning sessions, status reviews, dependency discussions, and retrospectives, ensuring decisions, owners, actions, and target dates are clear.
• Partner with technical teams on solution architecture, integrations, implementation sequencing, operational readiness, and non-functional requirements.
• Manage changes to scope, schedules, priorities, and delivery approaches through impact assessment and stakeholder alignment.
• Establish governance and reporting that provide stakeholders and leaders visibility into progress, program health, risks, and trade-offs.
• Track program performance and use delivery metrics and insights to improve predictability, execution, and quality.
• Coordinate implementation, release, change-management, and operational-readiness activities.
• Lead post-implementation reviews and help continuously improve delivery practices across the organization.

Benefits

• Eligible employees may receive health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption, surrogacy, and wellness benefits, and employee/family assistance plans.
• Retirement savings plans, including pension and 401(k) savings plans, and a global share ownership plan with employer matching contributions.
• Financial education and counseling resources.
• U.S. paid time off includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
• Statutory leaves of absence.
• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed