Senior Technical Program Manager

Kenect•Pleasant Grove, UT

About The Position

Kenect is seeking an experienced Senior Technical Program Manager to lead planning, coordination, and delivery of programs supporting its AI platform. Reporting to the Manager of Program Management, the role partners with a fully remote development team and cross-functional stakeholders to align priorities, keep initiatives on track, and turn strategic goals into measurable results. The position owns program execution, facilitates Agile development processes, proactively manages risks, and removes delivery obstacles. It uses Jira, Confluence, and Excel to provide progress visibility, strengthen processes, and promote accountability throughout the development lifecycle. The role suits someone who can bring structure to complex initiatives in a fast-paced SaaS environment while balancing technical priorities with business objectives. Kenect describes itself as an AI-powered texting and reputation management platform serving more than 10,000 dealerships and service businesses across North America. Its platform brings messaging, reviews, payments, and customer conversations together, with integrations into systems used by dealers. The company is a fast-growing, mission-driven team focused on strengthening human connection in a digital-first world. Kenect values customer obsession, taking initiative to solve problems and get things done, and adapting to win. The company emphasizes self-motivated team members who can take ownership without requiring daily guidance, while also providing managers, one-on-ones, and open two-way feedback. Kenect is an equal opportunity employer and bases employment decisions on business needs, job requirements, and individual qualifications.

Requirements

At least 5 years of experience working within a product or technology organization, including experience in a SaaS environment.
Experience managing technical programs or projects, preferably supporting software development or engineering teams.
Strong understanding of Agile/Scrum methodologies and hands-on experience facilitating sprint ceremonies and supporting sprint-based software delivery.
Experience working with fully remote or distributed teams and ability to build trust, maintain accountability, and promote collaboration.
Proficiency with Jira, including boards, sprints, epics, and reporting; Confluence for documentation and collaboration; and Excel for tracking and analysis.
Ability to manage multiple programs, competing priorities, timelines, and cross-functional dependencies.
Strong problem-solving and analytical skills, including anticipating risks, resolving obstacles, and developing practical solutions.
Excellent written and verbal communication skills and ability to communicate technical information, program updates, and business priorities to diverse audiences.
Ability to influence stakeholders, build relationships, and drive results without direct authority.
Strong organizational skills, attention to detail, and a proactive approach to planning, execution, and continuous improvement.
Comfort navigating ambiguity, adapting to changing priorities, and taking ownership of outcomes in a fast-paced environment.
Bachelor's degree in a related field or equivalent relevant experience.

Nice To Haves

Advanced degree.
Professional certifications in program management or Agile methodologies.

Responsibilities

Lead planning, coordination, and execution of multiple technical programs supporting Kenect's AI platform, aligning them with organizational priorities and business objectives.
Partner with engineering teams, leadership, and cross-functional stakeholders to establish program goals, define deliverables, and maintain timelines and expectations.
Organize and facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
Identify and remove blockers, resolve challenges, and help development teams maintain momentum and meet delivery commitments.
Develop and maintain program plans, project schedules, milestones, and success metrics to monitor progress and drive accountability.
Identify program risks, dependencies, and potential delays, and implement mitigation strategies.
Support fully remote development teams by fostering communication, collaboration, transparency, and accountability across locations and time zones.
Use Jira, Confluence, and Excel to track deliverables, maintain documentation, monitor performance, and report to stakeholders.
Establish and continuously improve program management processes, Agile practices, and documentation standards.
Coordinate competing priorities and cross-functional dependencies so teams remain focused on high-impact initiatives.
Communicate program status, milestones, risks, and changes to leadership and stakeholders.
Identify opportunities to streamline workflows, improve team efficiency, and strengthen program delivery.