senior technical product manager, Cloud Foundations (Seattle, WA)

Starbucks•Seattle, WA

6d•Onsite

About The Position

The Senior Technical Product Manager will shape and deliver the product strategy for Cloud Foundation Services (CFS), Starbucks’ secure, scalable, internally built cloud platform. The platform enables engineering teams to build, deploy, observe, and operate modern services. The role treats the platform as a product, translating partner needs, cloud strategy, security and governance requirements, and engineering opportunities into a clear roadmap and measurable outcomes. The position partners with platform engineering, architecture, security, FinOps, operations, and application teams to simplify cloud adoption, improve developer experience, and expand reusable paved-road capabilities. It balances near-term delivery with the long-term evolution of landing zones, cloud control-plane capabilities, automated guardrails, CI/CD integration, observability, resilience, and self-service experiences across Starbucks Technology. The role owns product definition, discovery, analytics, stakeholder alignment, backlog and delivery planning, and launch and adoption activities. It uses partner feedback and quantitative measures to prioritize platform capabilities and assess outcomes, while communicating decisions, progress, risks, and tradeoffs to technical and executive audiences. The position is onsite four days a week.

Requirements

Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Business, Product Management, or a related field.
At least 4 years demonstrating the ability to use analytics, product metrics, and customer insights to inform product planning and prioritization.
At least 4 years demonstrating the ability to partner with engineering and design or user-experience teams to deliver technical or customer-facing capabilities.
At least 4 years of hands-on experience developing roadmaps, priorities, features, story outlines, user stories, acceptance criteria, and refined product backlogs in a fast-paced environment with multiple stakeholders.
At least 4 years of industry experience in a technology environment, with a record of delivering complex products or platforms.
Experience managing product delivery through iterative or agile development practices.
Ability to communicate technical concepts, tradeoffs, and product decisions clearly to engineering teams, business partners, and senior leaders.

Nice To Haves

Product management experience with cloud infrastructure, platform engineering, internal developer platforms, developer tooling, or enterprise shared services.
Working knowledge of public-cloud services and operating models, particularly AWS and/or Azure, including landing zones, identity and access, networking, security controls, observability, resilience, and cost governance.
Experience creating self-service platform experiences, golden paths, service catalogs, APIs, portals, or automated policy guardrails for engineering teams.
Understanding of cloud-native application patterns, containers and Kubernetes, infrastructure as code, CI/CD, APIs, event-driven architectures, and production operations.
Experience defining or using measures such as adoption, onboarding time, deployment frequency, change failure rate, availability, support demand, policy compliance, unit cost, or customer satisfaction.
Ability to navigate complex cross-functional environments and align platform, security, architecture, finance, and application stakeholders around shared outcomes.
Strong written and verbal communication, structured decision-making, and executive presentation skills.
Certified Scrum Product Owner, product management certification, cloud certification, or FinOps certification.
Experience in large-scale retail, consumer technology, or another enterprise environment with high availability, security, and compliance expectations.

Responsibilities

Define and maintain the product vision, strategy, and roadmap for Cloud Foundation Services in alignment with cloud strategy, architecture, security expectations, and business priorities.
Discover partner problems and technical opportunities, and translate them into epics, features, user stories, and acceptance criteria.
Prioritize platform capabilities, technical debt, security and compliance commitments, reliability improvements, and developer-experience investments using a transparent value-based model.
Define functional and non-functional requirements, including performance, scalability, resilience, usability, accessibility, security, privacy, compliance, supportability, and business continuity.
Partner with engineering and architecture to evaluate solution options, document tradeoffs, and ensure alignment with transitional and target-state cloud architecture.
Champion reusable paved roads, self-service patterns, automation, and consistent guardrails rather than one-off solutions.
Represent platform users while balancing enterprise standards, operational sustainability, and long-term product health.
Build an ongoing discovery practice with application teams, platform users, architects, security partners, and operations teams.
Define product-health, adoption, delivery, reliability, and developer-experience metrics, along with dashboard and reporting requirements.
Use qualitative feedback and quantitative data to measure feature value after launch, identify gaps, and update the roadmap and backlog.
Develop measurable outcomes for onboarding lead time, self-service adoption, deployment success, policy compliance, platform availability, support demand, and cloud cost visibility.
Present concise, data-driven recommendations to product, engineering, and technology leaders.
Maintain effective working relationships with Cloud Foundations engineering leaders and partner teams across Starbucks Technology.
Facilitate alignment among engineering, architecture, security, FinOps, operations, and business stakeholders when priorities or requirements compete.
Clarify decisions, options, assumptions, dependencies, risks, and decision owners; communicate roadmap intent, delivery progress, outcomes, and priority changes to technical and executive audiences.
Influence without direct authority, negotiate practical tradeoffs, resolve cross-functional issues, and help teams strengthen product thinking, customer empathy, outcome measurement, and backlog quality.
Manage the product backlog and planning rhythm with engineering leadership and delivery partners.
Partner with cross-functional engineering teams on discovery, feature sizing, sequencing, dependency management, release planning, and readiness.
Validate delivered capabilities against acceptance criteria and intended outcomes; facilitate partner review and user acceptance where appropriate.
Identify and remove product-level blockers, escalate decisions early, and align stakeholders on scope, milestones, and tradeoffs.
Use iterative, agile product development and continuously improve product lifecycle, feedback, and release mechanisms.
Coordinate launch, adoption, documentation, enablement, and change management for new platform capabilities.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire and sick time accrued at 1 hour per 25 hours worked.
Eight paid holidays and two personal days per year.
Eligible participation in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.