Operations Manager - Seattle, WA
About The Position
The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. The role builds and maintains positive relationships with frontline employees and spends most of the day in the field with them. The manager supports employees’ daily work, career goals, safety practices, and understanding of the WM Way. The position also oversees incident investigations, regulatory records, route-operations documentation, and customer-site safety assessments. This on-site position operates in a combination of office and plant/field environments and routinely uses standard office equipment. The expected base pay range is $80,168.40–$108,000 per year. Eligible employees receive a competitive total compensation package, with benefits that may vary by site.
Requirements
- Associate’s degree from an accredited institution, or a high school diploma from an accredited institution and two years of relevant work experience.
- Must be at least 18 years of age.
- Must be legally eligible to work in the country where the position is located.
- Valid driver’s license upon hire.
Nice To Haves
- Successful completion of the WM Operations Manager Trainee program.
Responsibilities
- Provide new frontline employees with the tools, instruction, and feedback needed to perform daily duties successfully.
- Meet daily with new frontline employees to support onboarding through consistent communication.
- Provide timely and consistent touchpoints with frontline employees.
- Review best practices regularly to enhance daily performance.
- Understand and support frontline employees’ career goals and progress.
- Identify improvement opportunities and collaborate with frontline employees to support continued success.
- Practice coaching conversations and seek feedback on them.
- Lead by example and ensure safety practices are paramount for each employee.
- Teach and develop employees’ understanding of the WM Way.
- Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies, such as the Department of Transportation.
- Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Personal days
- Discretionary paid time off
- Up to 80 hours of paid sick time per year
- Up to four weeks of paid leave in a rolling 12-month period for qualifying leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
