Operations Manager - Seattle, WA

WM • Seattle, WA

2d • Onsite

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. The role establishes and maintains positive relationships with frontline employees and spends most of the day in the field with them.

The position ensures new employees have the tools, instruction, feedback, communication, and support needed to perform their daily duties successfully. It promotes best practices, supports employees’ career goals, identifies opportunities for improvement, and uses coaching and feedback to help employees succeed. The manager leads by example in prioritizing safety and teaching the WM Way.

The role also investigates injuries and incidents, applies consistent discipline and retraining, and maintains records required by regulatory agencies such as the Department of Transportation. It reviews and audits route-operations documentation daily and visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives when appropriate.

This is an on-site position with a mix of office and plant/field work. The expected base pay range is $80,168.40–$108,000 per year.

Requirements

• An accredited associate's degree, or an accredited high school diploma and two years of relevant work experience.
• Must be at least 18 years of age.
• Must be legally eligible to work in the country where the position is located.
• Valid driver's license upon hire.

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program.

Responsibilities

• Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
• Meet with new frontline employees daily to support consistent communication and onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Review best practices regularly to enhance daily performance.
• Understand and support frontline employees’ career goals.
• Identify improvement opportunities and collaborate with frontline employees to support continued success.
• Practice coaching conversations and seek feedback on them.
• Lead by example to prioritize safety and teach employees the WM Way.
• Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies, including the Department of Transportation.
• Review and audit route-operations documentation daily, such as DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• Medical, dental, vision, life insurance, and short-term disability coverage for eligible employees.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.
• Discretionary paid time off.
• Up to 80 hours of paid sick time per year.
• Seven paid holidays throughout the calendar year.
• Up to four weeks of paid leave in a rolling 12-month period for qualifying leave.
• Benefits may vary by site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree