senior technical product manager, Cloud Foundations (Seattle, WA)

Starbucks Coffee Company•Seattle, WA

5d•$137,000 - $228,400•Onsite

About The Position

The Senior Technical Product Manager will shape and deliver the product strategy for Cloud Foundation Services (CFS), Starbucks’ secure, scalable cloud platform. The role treats the platform as a product and translates partner needs, cloud strategy, security and governance requirements, and engineering opportunities into a clear roadmap and measurable outcomes. The position partners with platform engineering, architecture, security, FinOps, and application teams to simplify cloud adoption, improve developer experience, and expand reusable paved-road capabilities. It balances near-term delivery with the long-term evolution of landing zones, cloud control-plane capabilities, automated guardrails, CI/CD integration, observability, resilience, and self-service experiences across Starbucks Technology. The role defines product vision, strategy, requirements, priorities, and roadmaps; conducts customer discovery; establishes product-health and adoption metrics; and manages the backlog and iterative delivery lifecycle. It facilitates alignment across technical and business stakeholders, communicates decisions and progress, validates delivered capabilities, and coordinates launches, adoption, documentation, enablement, and change management.

Requirements

Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Business, Product Management, or a related field.
At least 4 years of demonstrated ability to use analytics, product metrics, and customer insights to inform product planning and prioritization.
At least 4 years of demonstrated ability to partner with engineering and design or user-experience teams to deliver technical or customer-facing capabilities.
At least 4 years of hands-on experience developing roadmaps, priorities, features, story outlines, user stories, acceptance criteria, and refined product backlogs in a fast-paced environment with multiple stakeholders.
At least 4 years of industry experience in a technology environment with a record of delivering complex products or platforms.
Experience managing product delivery through iterative or agile development practices.
Ability to communicate technical concepts, tradeoffs, and product decisions clearly to engineering teams, business partners, and senior leaders.

Nice To Haves

Product management experience with cloud infrastructure, platform engineering, internal developer platforms, developer tooling, or enterprise shared services.
Working knowledge of public-cloud services and operating models, particularly AWS and/or Azure, including landing zones, identity and access, networking, security controls, observability, resilience, and cost governance.
Experience creating self-service platform experiences, golden paths, service catalogs, APIs, portals, or automated policy guardrails for engineering teams.
Understanding of cloud-native application patterns, containers and Kubernetes, infrastructure as code, CI/CD, APIs, event-driven architectures, and production operations.
Experience defining or using measures such as adoption, onboarding time, deployment frequency, change failure rate, availability, support demand, policy compliance, unit cost, or customer satisfaction.
Ability to navigate complex cross-functional environments and align platform, security, architecture, finance, and application stakeholders around shared outcomes.
Strong written and verbal communication, structured decision-making, and executive presentation skills.
Certified Scrum Product Owner, product management certification, cloud certification, or FinOps certification.
Experience in large-scale retail, consumer technology, or another enterprise environment with high availability, security, and compliance expectations.

Responsibilities

Define and maintain the product vision, strategy, and roadmap for Cloud Foundation Services in alignment with Starbucks cloud strategy, architecture, security expectations, and business priorities.
Discover partner problems, desired outcomes, and technical opportunities; translate them into epics, features, user stories, and acceptance criteria.
Prioritize platform capabilities, technical debt, security and compliance commitments, reliability improvements, and developer-experience investments using a transparent, value-based model.
Define functional and non-functional requirements, including performance, scalability, resilience, usability, accessibility, security, privacy, compliance, supportability, and business continuity.
Partner with engineering and architecture to evaluate solution options, document tradeoffs, and align capabilities with transitional and target-state cloud architecture.
Champion reusable paved roads, self-service patterns, automation, and consistent guardrails.
Represent the needs of engineering teams using the platform while balancing enterprise standards, operational sustainability, and long-term product health.
Build an ongoing discovery practice with application teams, platform users, architects, security partners, and operations teams.
Define product-health, adoption, delivery, reliability, and developer-experience metrics, along with dashboard and reporting requirements.
Use qualitative feedback and quantitative data to measure feature value, identify gaps, and inform the roadmap and backlog.
Develop measurable outcomes for platform improvements, including onboarding lead time, self-service adoption, deployment success, policy compliance, platform availability, support demand, and cloud cost visibility.
Present concise, data-driven recommendations to product, engineering, and technology leaders.
Build effective working relationships with Cloud Foundations engineering leaders and partner teams across Starbucks Technology.
Facilitate alignment among engineering, architecture, security, FinOps, operations, and business stakeholders when requirements or priorities compete.
Clarify decisions, options, assumptions, dependencies, risks, and decision owners; communicate roadmap intent, delivery progress, outcomes, and priority changes.
Influence without direct authority, negotiate tradeoffs, resolve cross-functional issues, and help teams strengthen product thinking, customer empathy, outcome measurement, and backlog quality.
Manage the product backlog and planning rhythm in partnership with engineering leadership and delivery partners.
Coordinate discovery, feature sizing, sequencing, dependency management, release planning, and readiness with cross-functional engineering teams.
Validate delivered capabilities against acceptance criteria and intended outcomes, and facilitate partner review and user acceptance where appropriate.
Identify and remove product-level blockers, escalate decisions early, and keep stakeholders aligned on scope, milestones, and tradeoffs.
Practice iterative, agile product development and continuously improve product lifecycle, feedback, and release mechanisms.
Coordinate launch, adoption, documentation, enablement, and change-management needs for new platform capabilities.

Benefits

Medical, dental, and vision insurance
Basic and supplemental life insurance and other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time accrued at 1 hour for every 25 hours worked
Eight paid holidays and two personal days per year
401(k) retirement plan with employer match for eligible partners
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings and financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources and other educational opportunities
Backup care
DACA reimbursement