Senior Technical Operations Manager, DV+
About The Position
The Senior Technical Operations Manager, DV+ is a critical individual contributor role focused on the DV+ platform, where publishers monetize omnichannel inventory — spanning display, video, native, audio, and DOOH — through sophisticated, AI-enhanced programmatic solutions. This role serves as a key cross-functional partner and primary internal escalation point, operating at the intersection of Account Management, Product, and Engineering to drive technical resolution and support our platform's evolving capabilities. A core component involves leveraging modern AI tools and advanced analytics to identify repeatable challenges, design scalable solutions, and drive operational efficiency across large datasets.
Requirements
- 4+ years in technical operations or a related role
- Bachelor's degree or equivalent (advanced degree a plus)
- Strong technical knowledge of the programmatic ecosystem
- Strong proficiency in SQL and Excel for data analysis, troubleshooting, and workflow automation
- Genuine interest in emerging AI technologies, with the ability to apply them to operational workflows and problem-solving
- Excellent technical writing and documentation skills
- Strong analytical and troubleshooting abilities, with experience diagnosing complex issues
- Strong cross-functional collaboration and coordination skills
- Excellent communication skills, with the ability to explain technical concepts clearly, identify root causes, and drive issues to resolution
- Able to work independently, prioritize effectively, and thrive in a fast-paced environment
- Analytical mindset with the ability to balance immediate needs with long-term scalable solutions
Responsibilities
- Handle a queue of technical escalations with high standards of organization, responsiveness, and stakeholder communication.
- Query and analyze large datasets across multiple systems using SQL to identify trends, diagnose issues, and support operational decision-making.
- Leverage modern AI tools and emerging technologies to identify repeatable challenges, design scalable solutions, automate workflows, and improve operational efficiency.
- Troubleshoot complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations.
- Investigate ambiguous problems proactively, asking thoughtful questions and driving issues to resolution with minimal oversight.
- Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge.
- Collaborate cross-functionally when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives.
Benefits
- Annual performance-based bonus
- Equity (NASDAQ: MGNI)
- Comprehensive benefits package
- Comprehensive Healthcare Coverage from Day One
- Generous Time Off
- Holiday Breaks and Quarterly Wellness Days
- Equity and Employee Stock Purchase Plan
- Family-Focused Benefits and Parental Leave
- 401k Retirement Savings Plan with Employer Match
- Disability and Life Insurance
- Cell Phone Subsidy
- Monthly Fitness and Reimbursement
- Internal mobility, skill development, and leadership pathways through structured career frameworks and learning programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
