DV Case Manager

YWCA Evanston/North Shore•Evanston, IL

16h•$20 - $22

About The Position

The DV Case Manager provides specialized case management services to clients in YWCA Evanston/North Shore’s domestic violence programs, with a special focus on immigrant survivors. The position assesses participant needs, maintains resource information, provides referrals and assistance navigating institutional systems, and advocates with program and community partners. It also engages with community stakeholders to stay informed about resources and trends and to advocate for survivors’ interests. The role implements strategies aligned with department goals, manages daily activities, and contributes input and recommendations on agency policies, department priorities, and procedures. The Case Manager helps create a welcoming space for survivors and their children and provides high-quality, trauma-informed services. Responsibilities include coordinating comprehensive case management with counselors and service providers; developing client-centered service plans; accompanying participants to appointments; helping with applications and documentation; tracking referrals; conducting standardized domestic violence assessments and recording information in HMIS; advocating with service providers; facilitating informational groups and educational workshops; and maintaining case records and reports. The position also participates in Coordinated Entry activities, develops community partnerships, supports outreach and training, and may provide coverage for a 24-hour crisis line and Mary Lou’s Place. The position is located in Evanston, Illinois. Intermittent evening and weekend work, local and statewide travel, and work in shared office space, from home, or in other buildings may be required. Salary is $19.97–$22.19 per hour; a starting rate above $19.97 may be based on experience and education that significantly exceed the minimum requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a social service setting working directly with clients.
Experience working with survivors of trauma from immigrant communities.
Proficiency in Spanish.
Valid driver’s license.
Complete the Illinois 40-Hour Domestic Violence Certificate within 90 days of hire.
Complete all required HMIS/Coordinated Entry trainings within 90 days of hire.
Obtain First Aid/CPR certification within 6 months of employment.
Intermediate proficiency in Microsoft Office Suite.
Ability to perform the essential duties and responsibilities, with reasonable accommodations where applicable.
Ability to travel locally and statewide and attend intermittent evening or weekend events or meetings.
Ability to tolerate prolonged stationary periods at a desk or computer; move about the facility and offsite locations; operate computers and other equipment; and occasionally reach, push, pull, lift, or move up to 10 pounds, with accommodation.

Nice To Haves

Bachelor of Arts in Counseling, Social Work, or a related field.
At least 3 years of experience providing case management services, including needs assessment, service planning, referrals, access to services, and required documentation.
At least 3 years of experience working with domestic violence survivors from immigrant communities.
At least 1 year of experience navigating HMIS/Coordinated Entry systems.
Experience cultivating partner relationships that expand participants’ access to supportive services.
Experience in outreach, public education, and domestic violence awareness efforts.
Fluency in Spanish.
40-Hour Illinois Domestic Violence Training.
ICDVP Certification.
Intermediate proficiency with virtual services technology.
Intermediate proficiency with online case management systems.

Responsibilities

Assess participants’ needs, particularly those of immigrant survivors, and develop and implement client-centered service plans with appropriate referrals.
Collaborate with domestic violence counselors and authorized third-party providers to assess and coordinate comprehensive case management.
Meet regularly with participants, accompany them to appointments, help them navigate systems and complete applications and documentation, and track referral utilization and outcomes.
Conduct standardized domestic violence assessments for Northern Cook County, enter data in HMIS, and assist participants in obtaining eligibility verifications within Coordinated Entry timelines.
Advocate with housing programs, landlords, employers, job readiness programs, medical providers, legal aid agencies, and other service providers on behalf of clients.
Administer client evaluations and participate in weekly case reviews and regular coordination meetings with counselors.
Maintain and expand the service referral directory.
Facilitate informational groups for immigrant survivors of domestic violence.
Attend required Coordinated Entry meetings and trainings, participate in the Domestic Violence Workgroup, and collaborate with Continuum of Care partners.
Develop and maintain relationships with area service providers and strategic community partners to support clients’ goals and services.
Attend stakeholder meetings, stay informed about community resources, and advocate for domestic violence survivors.
Support organizational outreach by attending events, tabling, and sharing information about the YWCA.
Collaborate with the domestic violence team on outreach and education plans and create program materials and curricula to engage the immigrant community.
Coordinate educational workshops on case management needs, including housing, employment, job readiness, and legal remedies.
Participate as a trainer in domestic violence training, including the state-required 40-hour program and community-based training.
Maintain accurate HMIS and YWCA case management records, complete client narratives and other required reporting, and oversee intake and ongoing paperwork.
Submit monthly activity reports and report on applicable government grant and foundation goals and objectives.
As available, provide coverage for the 24-hour crisis line and staff Mary Lou’s Place in accordance with protocol.
Provide and attend staff training, participate in agency committees, and pursue professional development.
Follow YWCA procedures, policies, and the Employee Handbook, and perform other duties as assigned.